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Remote Inbound Customer Service Representative Jobs in Fall River, MA

InsuraTec

Sales Representative (Remote)

Newport, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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Remote Inbound Customer Service Representative information

See Fall River, MA salary details

$9

$18

$27

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote inbound customer service representative in Fall River, MA is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.01 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Fall River, MA?

For Remote Inbound Customer Service Representative jobs in Fall River, MA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Fall River, MA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Fall River, MA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Fall River, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,248 per year, or $18.9 per hour.

Remote Medical Customer Service Agent

Transworld Systems Inc.

Carolina, RI • Remote

$15 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

Overview
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. 
 
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
 

TSI is seeking a customer service agent with medical background to act as a centralized resource to facilitate quality gap closure. Will assist in scheduling and scheduling doctor appointments for patient exams. To be successful in this role, you will need to have at least one to two years of prior experience in a medical setting.

Work Location: This is a remote/work from home position 
Compensation: $15-$16/hour based on experience
 
Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
 
 
Why should you consider TSI ?
  • Work from home
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous bonus opportunity
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities
  • Schedule appointments for patient consultations, procedures and follow-up visits with medical personnel via phone calls to patients
  • Updating/ requesting Dr appointments via EPIC client system, including but not limited to: Mammo; Colon; A1C; Neuropathy; WCC; Annual Wellness; Basic Metabolic; Panel; Dexa Bone Density; Hospital TCM; Fit Kit; Cologuard; Eye exam
  • Patient reminder and follow-up calls prior to next visits
  • Enter all patient data accurately in client system for medical reference
  • Coordinate with health care professionals about schedules, patients and any changes
  • Resolve scheduling conflicts as they occur
  • Maintains patient confidence and protects operations by keeping patient care information confidential
  • Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, HIPAA, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
  • Delivering compassionate support, attention, and assistance to patients

Qualifications
  • High School Diploma, GED or equivalent required
  • 1-2 years’ prior experience in a medical office setting
  • Experience with EPIC platform for patient scheduling required
  • Experience with clinical roles for the population health scope of work is a plus
  • Strong work ethic that exhibits high ethical and moral standards
  • Must be able to communicate effectively, with high interpersonal skills to assist patients

For Remote Positions:

  • The minimum internet speed requirements for remote work are as follows:
    • Broadband internet connection (No DSL, or Dial Up)
    • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
    • Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Qualifications:
  • High School Diploma, GED or equivalent required
  • 1-2 years’ prior experience in a medical office setting
  • Experience with EPIC platform for patient scheduling required
  • Experience with clinical roles for the population health scope of work is a plus
  • Strong work ethic that exhibits high ethical and moral standards
  • Must be able to communicate effectively, with high interpersonal skills to assist patients

For Remote Positions:

  • The minimum internet speed requirements for remote work are as follows:
    • Broadband internet connection (No DSL, or Dial Up)
    • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
    • Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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