Remote Customer Advocate Jobs in Fall River, MA (NOW HIRING)

Description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits.

CCK is seeking a compassionate and empathetic Client Advocate to join our growing team. This position plays a critical role in supporting our clients by answering their questions, providing updates, and ensuring they receive the highest level of care and service.

Position Summary:

The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK's policies.

Responsibilities:

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; Bilingual in Spanish is a plus
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Compensation & Benefits:

• Starting annual salary is $43,775 per year
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2026
• 401k matching
• Paid Parental Leave

Additional Details:

• This role is available onsite at our Providence, RI Headquarters or remotely in the following states: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA
• Work Schedule: This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30 pm ET, 8:30 - 5:00 pm EST, or 9:00 - 5:30 EST with a 30-minute lunch period.
• Remote Work Expectations: While this role offers the flexibility of working remotely, it is not a flexible schedule. Employees are expected to maintain the set working hours and dedicate their full attention to the role during this time. Remote work requires a professional, distraction-free environment to ensure productivity and accuracy. Employees must have reliable access to their own internet connection (30 Mbps upload speeds, minimum) and internet router to work remotely.
• Later stages of the interview process include an assessment, internet speed test, and a reference check.

For additional details on the position, check out our blog. 

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are passionate about assisting our Veterans Practice Group and providing high-quality service to our clients, we encourage you to apply for this exciting opportunity.

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