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Remote Inbound Customer Service Representative Jobs in Colorado Springs, CO

Mondo

Customer Service Specialist

Colorado Springs, CO · Remote

$25 - $27/hr

Colorado Springs, CO or Owings Mills, MD (4 days onsite, remote Fridays) Duration: 6-Month Contract ... Manage inbound support requests through phone, email, service queues, and in-person interactions.

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Remote Inbound Customer Service Representative information

See Colorado Springs, CO salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote inbound customer service representative in Colorado Springs, CO is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.62 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Colorado Springs, CO?

For Remote Inbound Customer Service Representative jobs in Colorado Springs, CO, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Colorado Springs, CO look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Colorado Springs, CO are:

What cities near Colorado Springs, CO are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Colorado Springs, CO with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Colorado Springs, CO as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,530 per year, or $18.5 per hour.

Customer Service Representative

Vero Networks

Woodland Park, CO • On-site, Remote

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

CUSTOMER SERVICE REPRESENTATIVE
Department: Customer Experience
Reports To: Manager, Customer Service
POSITION SUMMARY
As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards, and the goals of the company are achieved.
RESPONSIBILITIES
  • Serve as the primary point of contact for customer inquiries regarding billing, payment updates, service modifications (upgrades/downgrades), portal navigation, account setups, and cancellations.
  • Resolve past-due accounts and collect payments from individual or commercial clients to maintain account standing.
  • Handle incoming calls promptly and address inquiries.
  • Create, track, and manage support tickets for all inbound customer communications using internal service platforms and tracking software.
  • Partner closely with Technical Support, Service Delivery, and Billing teams to ensure seamless issue resolution.
  • Utilize internal tools to pre-qualify prospective customers, follow up on service inquiries, and set up new subscriber accounts.
  • Maintain a deep understanding of product offerings, service plans, and system updates to address client inquiries and appropriately escalate advanced technical issues.
  • Provide general administrative support and complete ad-hoc operational projects as assigned.
  • Basic clerical, office, and administrative support as required.
  • Monitoring several spreadsheets and tracking internal Customer Service tickets.
  • Basic clerical, office, and administrative support as required.
REQUIRED QUALIFICATIONS
  • High School diploma or GED.
  • Strong critical thinking skills with a proven ability to analyze complex situations and execute sound solutions.
  • Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
  • Ability to organize and prioritize work and adapt to changes quickly.
  • Self-guided approach to learning and gaining knowledge in addition to company provided training.
  • Self-motivated with the ability to work in a fast paced, team-based environment.
  • Ability to effectively solve problems or escalate issues as needed.
  • Must be fluent in English and Spanish (written and verbal).
  • Must be able to work 10:00 am - 7:00 pm Mountain Time, Monday through Friday with occasional weekend availability.
PREFERRED QUALIFICATIONS
  • Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
JOB DETAILS AND PHYSICAL REQUIREMENTS
  • This has no travel requirements.
  • This is a staff position.
  • This is a Nonexempt position.
  • This is a Full-Time position.
  • This is a Remote position.
  • Ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
  • Ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION
  • The anticipated hourly range for this position is $20.00 - $22.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
  • 4 Medical plans with employer contributions for employees and dependents
  • Dental and Vision insurance
  • Life Insurance and AD&D
  • Voluntary Life Insurance
  • Disability Insurance
  • 401(k) retirement plan + employer match
  • 15 PTO days, 9 paid holidays + 2 floating holidays
ABOUT VERO
Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
  • This position requires the ability to pass a standard background check upon offer of position.
  • At least 2 professional references are required.

Vero Fiber

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