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Remote Inbound Customer Service Representative Jobs in Chelmsford, MA

ForgeFit

Remote Inside Sales Representative

Lowell, MA · On-site +1

Handle inbound sales inquiries and proactively reach out to warm leads * Conduct virtual ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

ForgeFit

Remote Inside Sales Representative

Boston, MA · On-site +1

Handle inbound sales inquiries and proactively reach out to warm leads * Conduct virtual ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Handle all inbound calls for H&C sales. * Call potential customers from the appropriate lead ...

Farsyt

Insurance Producer - Personal Lines

Cambridge, MA · Remote

$60K - $100K/yr

We provide the leads, the licensed CSR support, and the carrier access; you provide the closing ... You start with a full calendar and a consistent flow of inbound opportunities. * Automated Workflow:

UnitedHealth Group

Patient Service Representative

Boston, MA · On-site +1

$19 - $24.25/hr

This position is Remote in Boston, MA. If you are located within commutable distance to the office ... Courteous, friendly, problem solver with customer service, patient focused communication * Resolves ...

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Chelmsford, MA

Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote inbound customer service representative in Chelmsford, MA is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.73 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

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For Remote Inbound Customer Service Representative jobs in Chelmsford, MA, the most frequently searched job titles are:

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Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Chelmsford, MA as of June 2026, with employment types broken down into 3% As Needed, 44% Full Time, and 53% Part Time. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $40,623 per year, or $19.5 per hour.

Sales Engineer - Scientific Instrumentation & Remote Sensing

Headwall Photonics Inc.

Bolton, MA • Remote

Full-time

Posted 11 days ago

Job description

Sales Engineer - Scientific Instrumentation & Remote Sensing

Location: Bolton, Massachusetts (Onsite) Travel Requirement: Up to 30% domestic, including occasional international travel Employment Type: Full-Time

Position Summary

Headwall is seeking a motivated and technically proficient Sales Engineer to support sales growth across our portfolio of remote sensing, hyperspectral imaging, and scientific instrumentation products. This role combines technical expertise with consultative selling to identify opportunities, qualify customer requirements, develop technical solutions, and drive revenue growth within assigned markets.

The successful candidate will possess experience supporting or selling capital scientific equipment and the ability to communicate complex technical solutions to customers in research, industrial, defense, environmental, and commercial markets.

Candidates with the following backgrounds will be considered: technical sales, applications engineering, technical support. We value strong technical aptitude, customer engagement experience, and a desire to build a successful career in consultative sales.

This position is based in Bolton, Massachusetts

Key Responsibilities

  • Develop and manage sales opportunities for Headwall's remote sensing and spectral imaging product portfolio, including hyperspectral imaging systems and scientific instrumentation.
  • Achieve assigned sales quotas, revenue objectives, and pipeline growth targets.
  • Identify, qualify, and develop new business opportunities through a consultative sales process.
  • Respond to inbound customer inquiries and proactively generate opportunities through outbound prospecting, referrals, conferences, trade shows, and marketing campaigns.
  • Prepare quotations, proposals, technical presentations, and product recommendations that address customer requirements.
  • Leverage technical expertise gained through applications engineering, customer support, field service, or technical service to identify opportunities for additional products and services.
  • Conduct product demonstrations and effectively communicate technical capabilities to scientific, engineering, and commercial audiences.
  • Collaborate with engineering, applications, customer support, marketing, and operations teams to develop customer solutions.
  • Support channel partners, distributors, and strategic accounts throughout the sales process.
  • Maintain accurate customer records, opportunity pipelines, forecasts, and sales activities within the CRM system.
  • Monitor industry trends, competitive activity, and emerging applications in remote sensing, spectral imaging, and scientific instrumentation.
  • Represent Headwall at customer meetings, industry conferences, workshops, and trade shows.

Required Qualifications

  • 3+ years experience in Instrumentation sales or applications/technical experience in analytical instrumentation, remote sensing, spectroscopy, spectral imaging
  • Engineering of scientific degree (e.g. engineering, Physics, Chemistry, Environmental Science, Geology, Remote Sensing),
  • Demonstrated experience working directly with customers to understand technical requirements and recommend technical solutions.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Experience using CRM systems or other customer relationship management tools.
  • Willingness to travel up to 30%.
  • U.S. Citizenship or U.S. Permanent Resident status required.

Preferred Qualifications

  • Experience selling or supporting hyperspectral imaging systems, remote sensing technologies, optical instrumentation, spectroscopy, or scientific imaging systems.
  • Experience with VIS, NIR, SWIR, Raman, fluorescence, machine vision, spectroscopy, or analytical instrumentation.
  • Knowledge of optical sensing, environmental monitoring, geospatial technologies, UAV-based sensing systems, or machine vision.


Desired Attributes

The ideal candidate is:

  • Passionate about helping customers solve complex technical challenges.
  • Motivated to build a successful career in technical sales and business development.
  • Technically curious and comfortable discussing advanced scientific instrumentation.
  • Customer-focused with a consultative approach to selling.
  • Goal-oriented with a strong desire to achieve and exceed objectives.
  • Organized and capable of managing multiple opportunities simultaneously.
  • Collaborative and effective at working across engineering, applications, service, marketing, and commercial teams.
  • Comfortable engaging with scientists, engineers, procurement professionals, and executive decision-makers.
  • Self-motivated, adaptable, and eager to learn new technologies and applications.

Why Join Headwall?

At Headwall, you will work alongside experts developing advanced sensing technologies used in remote sensing, machine vision, environmental monitoring, precision agriculture, mining, defense, and scientific research.

Whether your background is in technical sales, applications engineering, customer support, field service, or technical service, this role offers an excellent opportunity to build a career in consultative technical sales while leveraging your scientific and engineering expertise. You will help customers solve complex challenges using industry-leading hyperspectral imaging and remote sensing solutions while contributing directly to Headwall's continued growth.

Headwall provides a collaborative, innovation-driven environment where technical expertise is valued, professional development is encouraged, and career growth is supported.

Apply