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Remote Inbound Customer Service Representative Jobs in Charleston, SC

Angela Adams Consulting Inc

CSR Processor

North Charleston, SC · On-site +1

$35K - $48K/yr

Job Type Full-time, Part-time Description Insurance Specialists provide remote CSR services in both commercial and personal lines to agency clients, operating within AMS360. This role is essential to ...

Liveops

Remote Customer Service Agent

Summerville, SC · Remote

$14 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Charleston, SC · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Mount Pleasant, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

North Charleston, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

InsuraTec

Sales Representative (Remote)

Ladson, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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All JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Charleston, SC

Remote Inbound Customer Service Representative information

See Charleston, SC salary details

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How much do remote inbound customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote inbound customer service representative in Charleston, SC is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Charleston, SC? For Remote Inbound Customer Service Representative jobs in Charleston, SC, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Charleston, SC look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Charleston, SC are:
What cities near Charleston, SC are hiring for Remote Inbound Customer Service Representative jobs? Cities near Charleston, SC with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Charleston, SC as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $36,588 per year, or $17.6 per hour.
CSR Processor

CSR Processor

Angela Adams Consulting Inc

North Charleston, SC • Remote

$35K - $48K/yr

Other

Posted 8 hours ago

Job description

Description

Insurance Specialists provide remote CSR services in both commercial and personal lines to agency clients, operating within AMS360. This role is essential to ensuring agencies receive accurate, timely, and professional support in managing their daily service needs. By upholding the high standards set forth by Angela Adams Consulting Services, Inc., Insurance Specialists help agencies operate more efficiently, enhance client satisfaction, and maintain compliance with industry's best practices. The position requires strong technical expertise, attention to detail, and a client-focused approach to deliver reliable, high-quality service. 

Success in this role: 

  • Mastery of the CSR, Insurance Specialist skillset, which entails: 
  • Checking all new/renewals/rewrite policies 
  • Check Endorsements including cancelations and reinstatement  
  • Generate and process daily downloads of reports.  
  • Create activities with accurate action codes and descriptions 
  • Attach documents in management systems with correct Doc Type 
  • Add a Holder only to an existing Master Certificate with no additional wording or endorsement required 
  • Update Claim Details in the management system 
  • Creating Evidence of Insurance 
  • Generate Binders 
  • Generate Auto ID cards 
  • Generate Accord applications 
  • Policy change request 

Requirements

Responsibilities:  

  • Oversee all CSR projects of assigned agencies 
  • Ensure workflows are documented and updated in teams 
  • Ensure we are meeting all obligations and expectations of each assigned agency in an accurate and timely manner 
  • Maintain regular communication with clients to support strong relationships. 
  • Provide daily and weekly updates to the insurance Segment Leader 
  • Always maintain client confidentiality.  
  • Accurately record time spent on each task and review processor time entries for each client 
  • Remain available to clients during regularly scheduled core business hours.  
  • Perform other duties as assigned to support client and organizational needs. 

Timekeeping Responsibilities:  

  • Submit timesheets daily, ensuring that all entries include detailed notes.  
  • Accurately track time spent on each task using timers  
  • Accurately track time spent on each task using timers.  
  • Monitor hours against contracted or projected hours for each project and notify your manager if the monthly hours are likely to exceed projections.?? 
  • Keep non-billable administrative time at 10% of less than total hours worked.? 

Professional/Team Effort:  

  • Attend and actively participate in all required meetings.  
  • Clock in and out according to company policy.  
  • Seek opportunities to prevent loss for both Angela Adams Consulting and its clients.  
  • Plan, coordinate, and organize work effectively to meet deadlines. ?? 
  • Uphold Angela Adams Consulting core values?in daily work.  
  • Follow the Employee Guide by maintaining confidentiality, minimizing absenteeism, and communication schedule changes with your manager.  
  • Update your individual performance plan monthly to set goals and track progress.  
  • Complete assignments on time?and with accuracy.  
  • Support colleagues by assisting during uneven workloads.  
  • Collaborate effectively and demonstrate teamwork. 
  • A minimum of 30 hours per week, with at least half being within Core Business Hours 

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