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Remote Inbound Customer Service Representative Jobs in Buffalo, NY

micro1 AI

Biostatistician

Buffalo, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Buffalo, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

Nexera

Entry Level Remote Insurance Sales

Buffalo, NY · Remote

$1.5K - $3.2K/wk

Contacting warm inbound leads -- people who've already asked for help protecting their families ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Buffalo, NY · Remote

$1.5K - $5.3K/wk

What you will be doing * Contact warm inbound leads -- people who have already requested ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

ConvaTec

Client Engagement Specialist

Alabama, NY · Remote

Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate ... to life. #LI-Remote #LI-JF Beware of scams online or from individuals claiming to represent ...

180 Medical

Client Engagement Specialist

Alabama, NY · Remote

Handle inbound and outbound phone calls regarding product and customer service issues. Collaborate ... to life. #LI-Remote #LI-JF Beware of scams online or from individuals claiming to represent ...

HMG Careers

Sales Executive - Remote

Niagara Falls, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Insurance Agent

Niagara Falls, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Promoted2

Remote Insurance Agent

Buffalo, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Highmark Health

Manager Client Service - NY

Buffalo, NY · On-site +1

$108K/yr

Represent client service management and administration in finalist meetings and new sales ... Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or ...

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote inbound customer service representative in Buffalo, NY is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Buffalo, NY? For Remote Inbound Customer Service Representative jobs in Buffalo, NY, the most frequently searched job titles are:
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Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,872 per year, or $18.2 per hour.

Biostatistician

micro1 AI

Buffalo, NY • Remote

$60 - $65/hr

Part-time

Posted 7 days ago

Job description

Role Title: Biostatistician


Role Type: Contractor


Location: Remote


micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a dynamic customer project focused on AI-assisted clinical research. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Author and review evaluation tasks that require deriving, reproducing, or validating statistical outputs from clinical datasets and associated tables, figures, and listings (TFLs).
  2. Apply expert judgment to assess the correctness and consistency of reported estimates, confidence intervals, p-values, analysis populations, and missing data handling in alignment with the statistical analysis plan (SAP).
  3. Identify discrepancies between statistical outputs and their narrative descriptions in clinical study reports (CSR), including subtle errors in population definitions, censoring rules, or multiplicity handling.
  4. Establish defensible ground truth for each evaluation task, documenting the derivation process to enable independent verification.
  5. Provide structured written rationales distinguishing true statistical errors from acceptable methodological alternatives, employing clear and concise communication.
  6. Collaborate with a multidisciplinary project team, providing statistical insights and feedback as needed to refine evaluation tasks and criteria.


Preferred Qualifications

  1. 5+ years as a biostatistician supporting clinical trials at a sponsor, CRO, or academic trials unit.
  2. Hands-on experience producing or quality controlling TFLs for regulatory submissions and working directly from CDISC SDTM/ADaM datasets.
  3. Solid understanding of statistical methods used in confirmatory trials, including survival analysis, mixed models, covariate adjustment, multiplicity control, and estimand and missing-data strategies under ICH E9(R1).
  4. Proficiency in SAS and/or R, with the ability to independently reproduce analyses from written specifications.
  5. Ability to interpret SAPs and ensure reported results are consistent with pre-specified analyses.
  6. Advanced degree (MSc or PhD) in Biostatistics, Statistics, or a closely related quantitative field.
  7. Nice to have: Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR statistical sections, oncology endpoint expertise, and exposure to AI-assisted statistical review tools.

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