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Remote Inbound Customer Service Representative Jobs in Buffalo, NY

A-Line Staffing Solutions

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Inbound Benefit Customer Service (Remote)

Buffalo, NY · Remote

$18/hr

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and ... INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Location: Buffalo, NY ...

AO Globe Life

Remote Customer Service Entry Level

Buffalo, NY · On-site +1

$16.50 - $21.75/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO ... OPEIU Local 277 representation and life insurance policies with accidental death benefits. * Health ...

Ail Corporation

Remote Customer Service Entry Level

Buffalo, NY · Remote

$16.50 - $21.75/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO ... OPEIU Local 277 representation and life insurance policies with accidental death benefits. * Health ...

ForgeFit

Remote Customer Service Specialist

Buffalo, NY · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HB Travels

Customer Service Specialist (Remote)

Buffalo, NY · Remote

$16.50 - $21.75/hr

About the Role We are seeking a Customer Service Specialist to support travelers throughout their ... Benefits *  Fully remote flexibility - work from anywhere with a schedule that fits your ...

InsuraTec

Sales Representative (Remote)

Kenmore, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

InsuraTec

Sales Representative (Remote)

Buffalo, NY · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote inbound customer service representative in Buffalo, NY is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.24 per hour, depending on experience, location, and employer.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Buffalo, NY? For Remote Inbound Customer Service Representative jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Buffalo, NY look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Remote Inbound Customer Service Representative jobs? Cities near Buffalo, NY with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,872 per year, or $18.2 per hour.

Inbound Benefit Customer Service (Remote)

A-Line Staffing Solutions

Buffalo, NY • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact by assisting members through the enrollment process, updating benefit information, and providing exceptional customer support.

INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Location: Buffalo, NY (Remote or Onsite)
Pay Rate: $18.00/hour

Schedule:

  • Monday – Friday
  • 8-hour shift scheduled between 8:00 AM and 11:00 PM
  • Candidates must be available to work any shift within this time frame.

Remote Eligibility:
Must reside within 2 hours of the Downtown Buffalo, NY facility and in the United States.

Position Overview

Representatives will initially support one client account and will have opportunities to become cross-trained on additional accounts. Daily responsibilities include assisting members through inbound phone calls, web chat, and email communications.

This position is available as either remote or onsite for qualified local candidates.

Key Responsibilities

  • Assist members with benefit enrollment and plan updates.
  • Respond to inbound customer inquiries regarding healthcare and pension benefits.
  • Provide support via phone, email, and web chat.
  • Research and resolve customer questions while maintaining a high level of accuracy.
  • Navigate multiple computer applications and systems simultaneously.
  • Document customer interactions according to company procedures.
  • Maintain confidentiality and compliance with all applicable policies and regulations.
  • Deliver professional, empathetic, and solutions-oriented customer service.

Qualifications

  • High School Diploma or GED required.
  • Previous customer service or call center experience preferred.
  • Benefits enrollment, healthcare, insurance, pension, or human resources experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to multitask and navigate multiple systems efficiently.
  • Proficiency with Microsoft Office applications.
  • Typing speed of at least 30 WPM preferred.
  • Ability to work independently in a structured environment.
  • Bilingual English/Spanish candidates are encouraged to apply.

Work Environment

  • Remote or onsite opportunity.
  • Professional and supportive service center environment.
  • Comprehensive training provided.
  • Opportunities for cross-training and career growth.

Hours

  • Peak Season: Up to 40 hours per week with potential overtime opportunities.
  • Non-Peak Season: Typically 30–40 hours per week based on business needs.

Why Join Us?

  • Competitive pay
  • Remote work opportunity for local candidates
  • Paid training
  • Professional and collaborative team environment
  • Career development and cross-training opportunities
  • Meaningful work helping members navigate important healthcare and pension benefits

If you are passionate about helping others, enjoy customer service, and are looking for a long-term opportunity with growth potential, we encourage you to APPLY NOW!

INDJP

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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