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Remote Inbound Customer Service Representative Jobs in Massachusetts

Getaway

Remote Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Remote Customer Representative

Boston, MA · Remote

$17.50 - $23.75/hr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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Remote Inbound Customer Service Representative information

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Massachusetts?

For Remote Inbound Customer Service Representative jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Massachusetts look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Inbound Customer Service Representative jobs?

Cities in Massachusetts with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution.

Customer Service Rep II

Revere, MA • On-site, Remote

East Boston Neighborhood Health Center
Health Care and Social Assistance • 1 - 5K employees
Learn more about East Boston Neighborhood Health Centerexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Contact Center

All Locations:

300 Ocean Avenue - Revere

Position Summary:

Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.

Essential Duties and Responsibilities:

  • Schedule, reschedule, and cancel appointments.

  • Document clear and concise messages and route appropriately.

  • Appropriately transfers calls to other departments when required.

  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

  • Process refill requests accurately and effectively, according to guidelines.

  • Conduct outreach calls on behalf of clinical departments.

Requirements:

  • HS Diploma/GED required.

  • Excellent written and verbal communication, judgment and problem solving skills.

  • Minimum of 1 year customer service, administrative, or call center experience.

  • Bilingual fluency Spanish/English required.

  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.

  • Proficient in Microsoft Office Suite.

Benefits

  • Medical, dental, and vision coverage.

  • Life and disability insurance.

  • 401(k) retirement plan.

  • Tuition reimbursement.

  • Flexible spending and transportation accounts.

  • Paid holidays, vacations, sick, and personal time.

  • Generous staff development benefit.

  • Excellent malpractice coverage.

  • Pet insurance.

  • And much more.

Rate: starting at $21/hour

Includes a $1,000 sign on bonus!

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.comor call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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