Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...
Our company is looking to add multiple customer service positions to our growing team of remote ... Inbound and outbound calling to schedule new appointments * Client policy reviews and new ...
Bilingual Licensed Customer Service Representative - Remote
MA · Remote
$17 - $21.25/hr
As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual ... Assists customers in their time of need by building rapport and efficiently handling inbound calls ...
Bilingual Licensed Customer Service Representative - Remote
MA · Remote
$17 - $21.25/hr
As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual ... Assists customers in their time of need by building rapport and efficiently handling inbound calls ...
Bilingual Licensed Customer Service Representative - Remote
MA · On-site +1
$38K/yr
As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual ... Assists customers in their time of need by building rapport and efficiently handling inbound calls ...
Bilingual Licensed Customer Service Representative - Remote
MA · On-site +1
$38K/yr
As a member of the Gold Service program, you'll play a key role in supporting Liberty Mutual ... Assists customers in their time of need by building rapport and efficiently handling inbound calls ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lowell, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lowell, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Everett, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Everett, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lexington, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lexington, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Boston, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Boston, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Malden, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Malden, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Haverhill, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Haverhill, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Amesbury, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Amesbury, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · On-site +1
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · On-site +1
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
Customer Care Associate (Business Development Representative)
Marlborough, MA · On-site +1
$22 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
You'll work alongside our sales, service, marketing, and operations teams to guide customers ... Note: this role is open to fully on-site, hybrid, or remote. What You'll Earn We believe great ...
Customer Care Associate (Business Development Representative)
Marlborough, MA · On-site +1
$22 - $24/hr
Medical
Dental
Vision
Life
Retirement
PTO
You'll work alongside our sales, service, marketing, and operations teams to guide customers ... Note: this role is open to fully on-site, hybrid, or remote. What You'll Earn We believe great ...
Remote- Customer Experience Service
Boston, MA · Remote
$17.50 - $23.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Boston, MA · Remote
$17.50 - $23.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Boston, MA · Remote
$17.50 - $23.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Remote- Customer Experience Service
Boston, MA · Remote
$17.50 - $23.75/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...
Virtual Consumer Service Representative
Medford, MA · On-site +1
$16 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
This is a full-time, fully remote opportunity. Position Summary As a Consumer Service Representative, you will be the voice of our brands, assisting customers through phone, email, and other ...
Virtual Consumer Service Representative
Medford, MA · On-site +1
$16 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
This is a full-time, fully remote opportunity. Position Summary As a Consumer Service Representative, you will be the voice of our brands, assisting customers through phone, email, and other ...
CSR (Call Center) Manager
Marlborough, MA · Remote
$16 - $20.75/hr
Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...
CSR (Call Center) Manager
Marlborough, MA · Remote
$16 - $20.75/hr
Experience leading both in-office and remote employees. * Strong Microsoft Office and Google ... Can balance customer service with revenue generation. * Makes decisions using data rather than ...
Bilingual Member Service Rep (MUST LIVE IN MASSACHUSETTS) Position Summary: The Member Services ... customer issues and utilize sound judgment in escalation of issues * Resolve inbound and outbound ...
Quick apply
Bilingual Member Service Rep (MUST LIVE IN MASSACHUSETTS) Position Summary: The Member Services ... customer issues and utilize sound judgment in escalation of issues * Resolve inbound and outbound ...
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Medical
Dental
Vision
Retirement
PTO
Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Medical
Dental
Vision
Retirement
PTO
Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...
Remote Customer Service and Sales
New Bedford, MA · Remote
$69K/yr
Medical
Dental
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Customer Service and Sales
New Bedford, MA · Remote
$69K/yr
Medical
Dental
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Inbound Customer Service Representative information
What is a remote inbound customer service representative?
A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.
What does a remote inbound customer service representative do?
A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.
What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?
To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.
What are popular job titles related to Remote Inbound Customer Service Representative jobs in Massachusetts?
For Remote Inbound Customer Service Representative jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Massachusetts look for?
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Cities in Massachusetts with the most Remote Inbound Customer Service Representative job openings:
Job description
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.
Daily responsibilities include:
- Inbound and outbound calling to schedule new appointments
- Client policy reviews and new enrollments
- Servicing requested benefits for clients
- Organizing and managing daily workflow and processes
Required Skills:
- Excellent communication and customer service skills
- Strong organization and attention to details
- Customer oriented/people person
- Ability to work independently with the support of management
Benefits Include:
- Full training provided
- 100% Virtual Work from Home
- Career growth and advancement opportunities
- Weekly pay, compounding bonuses, and residual income
- Union benefits with the OPEIU, Local 277
- First year agent average 65k
- First year manager average 90-120k
About Zuzick & Associates
Sourced by ZipRecruiter
Industry
Insurance services
Company size
11 - 50 Employees
Headquarters location
Riverside, RI, US
Year founded
2019