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Remote Import Export Customer Service Jobs in Florida

L3HHCM20

IT Global Trade Systems Analyst

Tallahassee, FL · On-site +1

$96K - $178K/yr

Remote Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and ... Design IT solutions to support global trade operations, including customs compliance, import/export ...

ForgeFit

Remote Customer Service Specialist

Jacksonville, FL · On-site +1

$15.75 - $20.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Tampa, FL · On-site +1

$16 - $21.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

West Palm Beach, FL · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Miami, FL · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Lakeland, FL · On-site +1

$15.75 - $21/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Orlando, FL · On-site +1

$15.75 - $21/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsImport Export Customer Service JobsRemote Import Export Customer Service JobsRemote Import Export Customer Service Jobs in Florida

Remote Import Export Customer Service information

What is the difference between Remote Import Export Customer Service vs Remote Customs Coordinator?

AspectRemote Import Export Customer ServiceRemote Customs Coordinator
Primary RoleHandling customer inquiries, order processing, and support related to import/export shipmentsManaging customs documentation, compliance, and coordination with customs authorities
Required SkillsCustomer service, knowledge of import/export procedures, communication skillsRegulatory knowledge, documentation expertise, attention to detail
Work EnvironmentRemote, customer-facing, logistics or supply chain companiesRemote or office-based, customs and compliance departments

While both roles involve import/export processes, Remote Import Export Customer Service focuses on customer interactions and support, whereas Remote Customs Coordinator specializes in customs compliance and documentation management. Both require knowledge of import/export regulations but serve different functions within the supply chain.

How does a remote import export customer service representative typically coordinate with logistics and compliance teams?

As a Remote Import Export Customer Service representative, you will regularly collaborate with logistics and compliance teams to ensure smooth, timely shipments and adherence to international trade regulations. This often involves virtual meetings, updating shared tracking systems, and promptly communicating documentation requirements or shipping updates. You'll need strong organizational skills and the ability to proactively resolve issues that may arise due to customs delays or regulatory changes. Effective communication and teamwork are essential, as your input directly impacts customer satisfaction and the overall supply chain efficiency.

What are the key skills and qualifications needed to thrive as a remote import export customer service representative?

To thrive as a Remote Import Export Customer Service representative, you need strong organizational skills, knowledge of international trade processes, and experience with order management, often supported by a background in logistics or a related field. Familiarity with shipping documentation systems, CRM software, and international regulations such as Incoterms is typically required. Excellent communication, problem-solving abilities, and cultural sensitivity are standout soft skills in this role. These skills ensure efficient coordination, compliance, and customer satisfaction in a complex, global environment.

What is a remote import export customer service representative?

A Remote Import Export Customer Service job involves assisting clients and stakeholders with international shipping, customs documentation, and logistics issues from a remote location. Professionals in this role communicate with customers, freight forwarders, and customs brokers to ensure the smooth import and export of goods. They handle inquiries, resolve problems, track shipments, and ensure compliance with international trade regulations. Strong communication, organizational skills, and knowledge of import/export processes are essential for this position.
What are the most commonly searched types of Import Export Customer Service jobs in Florida? The most popular types of Import Export Customer Service jobs in Florida are:
What are popular job titles related to Remote Import Export Customer Service jobs in Florida? For Remote Import Export Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Import Export Customer Service jobs in Florida look for? The top searched job categories for Remote Import Export Customer Service jobs in Florida are:
Remote Import Export Customer Service jobs near you

LATAM Supply Chain Manager (Remote if located in Miami, FL)

AVI-SPL

Tallahassee, FL • On-site, Remote

Full-time

Re-posted 2 days ago

AVI-SPL rating

8.1

Company rating: 8.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

62nd of 223 rated it services

Job description

This position is a member of AVI-SPL's Global Supply Chain Team and is responsible for overseeing the strategy and implementation of Logistics, Warehousing, and Inventory standards for locations in the LATAM region. This includes outsourced transportation, store-pick-pack-ship warehouse processes, Third Party Logistics (3PL) warehousing standards and vendor selection, inventory management strategies, and import/export activities in order to enhance margin and better deliver to customers.
Job Summary
  • This position is a member of AVI-SPL's Global Supply Chain Team and is responsible for overseeing the strategy and implementation of Logistics, Warehousing, and Inventory standards for locations in the LATAM region. This includes outsourced transportation, store-pick-pack-ship warehouse processes, Third Party Logistics (3PL) warehousing standards and vendor selection, inventory management strategies, and import/export activities in order to enhance margin and better deliver to customers.

Essential Duties and Responsibilities
  • Ensure the implementation and sustainment of Supply Chain best practices in accordance with the Association of Supply Chain Management (ASCM) standards across all LATAM markets
  • Lead LATAM Supply Chain network optimization assessments and execution
  • Ensure correct transportation vendor selection within the appropriate levels of service and cost for shipments: to and from vendors, AVI-SPL warehouses, 3PL facilities, and job sites
  • Assess inefficiencies across multiple warehouse operations and oversee implementation of corrective measures, establishing documented change and standards for updated processes.
  • Ensure optimized and compliant Import/Export standards for each LATAM country
  • Oversee and support the creation and optimization of Standard Operating Procedures and pertaining to Logistics, Warehousing, and Inventory
  • Establish key performance indicators (KPIs) and performance metrics to assess the effectiveness and efficiency of warehouse operations
  • Facilitate AVI-SPL's ability to leverage scale in new/existing relationships with the company's Logistics and Warehousing vendors
  • Diversify the company's carrier portfolio including TL (truckload) and LTL (less than truckload) carriers, brokers, White Glove Final Mile Agents, Freight forwarders, Third Party Logistics (3PL's), drayage providers, air freight carriers and independent contractors:
    • Analyze and interpretate shipping data from multiple carriers
    • Perform national bid process or lane negotiations with brokers and asset-based carriers for long haul shipments.
    • Onboard Agents to implement outsourced final mile optimization from local offices as appropriate
    • Implement standardized operating agreements and service level agreements (SLA's) including ISO (International Organization for Standardization)) based Risk Assessment. Re-qualify existing vendors and deactivate from the network if needed while continuously adding new capacity with qualified vendors.
  • Track and maintain acceptable levels of Delivered In Full On Time (DIFOT) and internal customer service metrics
  • Support the VP, Global Supply Chain with any process changes relating to LATAM Supply Chain
  • Advise Warehouse Management in all levels of the organization on packaging and outbound shipping standards/protocols
  • Collaborate with Procurement to optimize inbound shipments from vendors and negotiate price breaks on equipment due to optimized shipments
  • Assist Sales team with accurate estimates for projects involving complex supply chain challenges
  • Track compliance with countermeasures and best practices and follow up to ensure compliance
  • Create and provide reports as needed.

Other duties assigned as needed.
Skills and Abilities
  • Ability to pivot efficiently between strategic initiatives and tactical execution as business needs require
  • Ability to both work independently and collaborate with internal and external stakeholders to finalize and implement logistics and transportation related goals
  • Demonstrated ability to lead teams across multiple functional areas in a matrixed environment.
  • Must have clear and professional communication skills (written and oral) both internally and externally
  • Excellent data entry and organizational skills
  • Intermediate PC skills and working knowledge of Office Suite (Excel, Word)
  • Demonstrated customer service focus and client communication skills
  • Ability to travel as needed to local offices, vendor facilities and customer sites.

Education and/or Experience
  • Bachelor's degree in Supply Chain, Logistics, or related field is preferred
  • Bilingual (Spanish/English) required
  • Minimum 7-10 years of leadership experience in Logistics/Supply Chain including both asset based and outsourced transportation
  • Minimum 3-5 years of experience managing a team with multiple layers of management
  • Lean Six Sigma experience preferred
  • ASCM certification is preferred (CSCP, CLTD, CPIM, or CTSC)
  • Demonstrated working experience using data and analytics to formulate countermeasures
  • Experience implementing countermeasures across multiple locations

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Direct Reports
  • This position will directly manage supply chain employees across multiple LATAM countries.

Work Hours
AVI-SPL reserves the right to alter work hours and work location as deems necessary
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor

What AVI-SPL employees say

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About AVI-SPL

Sourced by ZipRecruiter

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As the leading provider of collaboration technology solutions, which include our award-winning managed services, our highly trained team works hand-in-hand with organizations worldwide—including more than 86% of Fortune 100 companies. Our experienced teams strategize, design, deploy, manage, and support audiovisual (AV) and unified communications (UC) solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1979

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