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Remote Immigration Customer Service Jobs in Rome, NY

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

... and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence. Job Requirements and Responsibilities:

Atwell, LLC

Distribution Designer - Wisconsin

Atwell, NY · On-site +1

$25 - $50/hr

New Customer connections * Subdivision design * Street lighting * Upgrade work on existing customer ... Knowledge of Rural Utilities Service (RUS) standards * Working experience in the field of electric ...

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All JobsImmigration Customer Service JobsRemote Immigration Customer Service JobsRemote Immigration Customer Service Jobs in Rome, NY

Remote Immigration Customer Service information

See Rome, NY salary details

$9

$17

$25

How much do remote immigration customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote immigration customer service in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What is a Remote Immigration Customer Service representative?

A Remote Immigration Customer Service representative assists individuals and organizations with immigration-related questions and concerns via phone, email, or chat from a remote location. They help clients understand immigration processes, documentation requirements, application statuses, and provide guidance on next steps. These professionals often work for government agencies, law firms, or private companies specializing in immigration services. Their goal is to deliver accurate, timely, and empathetic support to people navigating complex immigration procedures.

What are some common challenges faced by Remote Immigration Customer Service representatives, and how can they be managed?

Remote Immigration Customer Service representatives often navigate complex immigration policies while addressing clients' diverse concerns and emotions. Challenges can include handling high volumes of inquiries, staying up to date with frequent policy changes, and managing sensitive situations with empathy and professionalism. Effective time management, continuous training, and strong communication skills are essential for success. Many employers also provide knowledge bases and regular team check-ins to support remote staff and ensure consistent, accurate service.

What is the difference between Remote Immigration Customer Service vs Remote Visa Specialist?

AspectRemote Immigration Customer ServiceRemote Visa Specialist
CredentialsBasic customer service skills, sometimes immigration knowledgeSpecific visa or immigration certifications often required
Work EnvironmentRemote, customer support centers, call centersRemote, legal or government offices, consulting firms
Employer & IndustryImmigration agencies, law firms, government agenciesLegal firms, government departments, immigration consultancies
Search & Comparison IntentUnderstanding customer support roles in immigrationSpecialized visa processing and legal compliance roles

Remote Immigration Customer Service focuses on assisting clients with general immigration inquiries and providing support, often requiring customer service skills. Remote Visa Specialists handle specific visa applications, requiring specialized legal knowledge and certifications. Both roles are remote and industry-related but differ in technical expertise and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Immigration Customer Service representative, and why are they important?

To thrive as a Remote Immigration Customer Service representative, you need a solid understanding of immigration processes, strong problem-solving abilities, and excellent verbal and written communication skills, usually supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) software, secure document handling platforms, and remote communication tools like email and chat is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help you stand out when assisting clients from diverse backgrounds. These skills and qualities are crucial to efficiently resolve complex immigration inquiries and provide clear, empathetic support to clients navigating stressful processes.
What are popular job titles related to Remote Immigration Customer Service jobs in Rome, NY? For Remote Immigration Customer Service jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Immigration Customer Service jobs in Rome, NY look for? The top searched job categories for Remote Immigration Customer Service jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Immigration Customer Service jobs? Cities near Rome, NY with the most Remote Immigration Customer Service job openings:
Remote Immigration Customer Service jobs near you

CX Engineer

Tidal Basin Holdco, LLC

Utica, NY • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
  • Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
  • Assist with and advocate for the design and rollout of new support channels and service offerings
  • Create support workflows and make suggestions to improve efficiency and effectiveness
  • Evaluate 3rd party solutions, drive implementations and support process optimization
  • Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.

• Provide backup support for other 3rd party tools utilized within the organization.
  • Analyzing the order entry process and recommend automation solutions
  • Measure and help to improve overall customer experience levels
  • Keep up with industry best practices, trends, and standards

Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
  • Perform other duties as assigned

Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Ability to work independently with little supervision.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
  • In-depth understanding in Call Center operations including technologies and data management.
  • Demonstrated Project Management experience.
  • Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
  • Strong verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:
  • BA/BS degree in Business Administration, MIS or relevant field preferred but not required
  • 10+ years of total experience
  • 5+ years of experience with CRM administration/support and contact center software operations solutions
  • 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
  • Preferred experience with the NICE or Five9 contact center product suite, but not required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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