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Remote Customer Experience Cx Jobs in Rome, NY (NOW HIRING)

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

The Customer Experience Engineer will partner with the leaders of the technology and contact center ... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ...

HMG Careers

Remote Customer Service and Sales

Utica, NY · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Client Advocate

Utica, NY · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

KLA Corporation

Customer Support Engineer - Utica, NY

Utica, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Engineer represents the company to the customer and assumes accountability for ... experience of 3 years Base Pay Range: $30.92 - $52.55 Per Hour Primary Location: USA-NY-Remote ...

KLA Corporation

Customer Support Engineer - Utica, NY

Utica, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Engineer represents the company to the customer and assumes accountability for ... experience of 3 years Base Pay Range: $30.92 - $52.55 Per Hour Primary Location: USA-NY-Remote ...

HMG Careers

Sales Coordinator Remote

Salisbury, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Marcy, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Rome, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Mattydale, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Minoa, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Oneida Castle, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Waterville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Bridgeport, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Lyons Falls, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Cleveland, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Constableville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsCustomer Experience Cx JobsRemote Customer Experience Cx JobsRemote Customer Experience Cx Jobs in Rome, NY

Remote Customer Experience Cx information

See Rome, NY salary details

$11

$19

$28

How much do remote customer experience cx jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer experience cx in Rome, NY is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

What are popular job titles related to Remote Customer Experience Cx jobs in Rome, NY?

For Remote Customer Experience Cx jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Cx jobs in Rome, NY look for?

The top searched job categories for Remote Customer Experience Cx jobs in Rome, NY are:

What cities near Rome, NY are hiring for Remote Customer Experience Cx jobs?

Cities near Rome, NY with the most Remote Customer Experience Cx job openings:

Remote Customer Experience Cx jobs near you
Infographic showing various Remote Customer Experience Cx job openings in Rome, NY as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,621 per year, or $19.5 per hour.

CX Engineer

Tidal Basin Holdco, LLC

Utica, NY • On-site, Remote

Full-time

Re-posted 24 days ago

Job description

Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
  • Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
  • Assist with and advocate for the design and rollout of new support channels and service offerings
  • Create support workflows and make suggestions to improve efficiency and effectiveness
  • Evaluate 3rd party solutions, drive implementations and support process optimization
  • Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.

• Provide backup support for other 3rd party tools utilized within the organization.
  • Analyzing the order entry process and recommend automation solutions
  • Measure and help to improve overall customer experience levels
  • Keep up with industry best practices, trends, and standards

Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
  • Perform other duties as assigned

Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Ability to work independently with little supervision.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
  • In-depth understanding in Call Center operations including technologies and data management.
  • Demonstrated Project Management experience.
  • Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
  • Strong verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:
  • BA/BS degree in Business Administration, MIS or relevant field preferred but not required
  • 10+ years of total experience
  • 5+ years of experience with CRM administration/support and contact center software operations solutions
  • 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
  • Preferred experience with the NICE or Five9 contact center product suite, but not required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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