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Remote Identity Verification Jobs in Virginia (NOW HIRING)

Booz Allen Hamilton, Inc.

Software Engineer, Mid

Mclean, VA · On-site +1

$69.40K - $158K/yr

We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

BOOZ, ALLEN & HAMILTON, INC.

GIS Analyst

Dahlgren, VA · Remote

$77.50K - $176K/yr

We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Booz Allen Hamilton

GIS Analyst

Dahlgren, VA · Remote

$77.50K - $176K/yr

We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Booz Allen Hamilton, Inc.

Data Engineer

Mclean, VA · On-site +1

$77.60K - $176K/yr

We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

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Remote Identity Verification information

What are the key skills and qualifications needed to thrive as a Remote Identity Verification Specialist, and why are they important?

To thrive as a Remote Identity Verification Specialist, you need strong attention to detail, analytical thinking, and familiarity with compliance standards, often supported by a background in fraud prevention or a related field. Proficiency with identity verification software, document authentication tools, and secure data management systems is typically required. Excellent communication, discretion, and problem-solving abilities help specialists effectively interact with clients and address verification challenges. These skills are crucial to accurately confirming identities, preventing fraud, and maintaining trust in remote transactions.

What are some common challenges faced in a Remote Identity Verification role, and how can I prepare for them?

In a Remote Identity Verification role, one of the main challenges is accurately assessing documents and identities without in-person interaction, which requires keen attention to detail and strong digital literacy. You may also encounter situations where fraudulent documents are sophisticated, so staying up-to-date with the latest verification tools and fraud trends is essential. Effective communication with clients or users is important, as you often need to guide them through the verification process remotely. Preparing by familiarizing yourself with various identification technologies and practicing clear, concise communication can help you succeed in this role.

What is remote identity verification?

Remote identity verification is the process of confirming a person's identity online, without the need for in-person interaction. This typically involves using digital tools such as document uploads, biometric checks, and secure databases to verify that someone is who they claim to be. It's commonly used by financial institutions, employers, and online services to prevent fraud and ensure regulatory compliance in a convenient and secure way. The process helps businesses onboard new clients or users quickly while reducing the risk of identity theft.

What is the difference between Remote Identity Verification vs Remote Customer Service Representative?

AspectRemote Identity VerificationRemote Customer Service Representative
Required CredentialsIdentity verification certifications, background checksCustomer service skills, communication certifications
Work EnvironmentOnline platforms, secure verification toolsCall centers, chat support, email communication
Industry UsageFinance, healthcare, e-commerceRetail, tech, telecom
Common Search/ComparisonYesNo

Remote Identity Verification focuses on confirming individuals' identities using secure online tools, essential in finance and healthcare sectors. Remote Customer Service Representatives handle client inquiries and support remotely, often in retail or tech industries. While both roles operate online, they serve different functions and require distinct skills and certifications.

What are the most commonly searched types of Identity Verification jobs in Virginia? The most popular types of Identity Verification jobs in Virginia are:
What are popular job titles related to Remote Identity Verification jobs in Virginia? For Remote Identity Verification jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Identity Verification jobs in Virginia look for? The top searched job categories for Remote Identity Verification jobs in Virginia are:
What cities in Virginia are hiring for Remote Identity Verification jobs? Cities in Virginia with the most Remote Identity Verification job openings:
Remote Identity Verification jobs near you

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Posted 9 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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