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Remote Hvac Call Center Jobs in Springfield, IL (NOW HIRING)

Land O'Lakes

Sales Agronomist Lead

Springfield, IL · Remote

The role is remote/virtual and will work from a home office. Responsibilities: 50% Team Leadership ... call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

All JobsRemote Hvac Call Center JobsRemote Hvac Call Center Jobs in Springfield, IL

Remote Hvac Call Center information

See Springfield, IL salary details

$10

$17

$24

How much do remote hvac call center jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote hvac call center in Springfield, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a Remote HVAC Call Center?

A Remote HVAC Call Center is a customer support facility where agents handle HVAC (Heating, Ventilation, and Air Conditioning) related inquiries, scheduling, and troubleshooting via phone, email, or chat—but the agents work remotely, often from their homes. These centers support HVAC companies by managing service requests, dispatching technicians, and providing technical support to customers. The remote setup allows for flexible staffing and often extends service availability beyond standard business hours. This model helps HVAC businesses maintain high customer satisfaction while reducing overhead costs.

What are some common challenges faced by agents working in a remote HVAC call center, and how can they be addressed?

Agents in a remote HVAC call center often encounter challenges such as troubleshooting technical issues over the phone, managing high call volumes during peak seasons, and ensuring clear communication between customers and field technicians. These can be addressed by thorough training on HVAC systems, using detailed scripts and troubleshooting guides, and leveraging collaboration tools to stay in touch with team members and technicians. Building strong problem-solving skills and maintaining a calm, customer-focused approach also help agents deliver effective service and support.

What are the key skills and qualifications needed to thrive as a Remote HVAC Call Center Representative, and why are they important?

To thrive as a Remote HVAC Call Center Representative, you need strong customer service skills, HVAC industry knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and HVAC scheduling or diagnostic platforms is important. Excellent communication, problem-solving abilities, and patience are critical soft skills to handle inquiries and resolve issues efficiently. These competencies ensure effective customer interactions, accurate issue resolution, and high customer satisfaction in a remote support environment.
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Remote Hvac Call Center jobs near you
Information Technology Director

Information Technology Director

Capitol Group Inc

Springfield, IL • On-site, Remote

$100K - $120K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Description

Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri.


We are seeking a strategic and innovative individual contributor to help lead our organization's information technology initiatives. The ideal candidate will drive technological advancements, ensure the security and integrity of our systems, and align IT strategies with our overall business goals. This is a key role that offers the opportunity to shape the future of our technology landscape and support our growth.


Key Responsibilities:

- Collaborate with executive leadership to identify technology needs and opportunities

- Evaluate and recommend new technology solutions to improve efficiency and competitiveness

- Lead disaster recovery and business continuity planning for IT systems


Skills and Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred

- Strong understanding of IT infrastructure, cybersecurity, cloud computing, and enterprise systems



Join our fast-growing organization where innovation and efficiency are at the core of our culture. We offer full-time employees our extensive line-up of health benefits including: medical (free for employee), dental, vision, disability, life, identify theft, critical illness, and accident that are effective 31 days after hire. We also offer paid time off and 401k with a 4% employer match.


This position is an individual contributor, will not be remote, and can be based in Springfield, IL or Litchfield, IL.  Travel to our 10 locations will be required up to 50% of the time.

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