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Remote Humana Customer Service Jobs in Springfield, IL

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Manager, Care Management

Springfield, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Manager, Care Management

Springfield, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Manager, Care Management

Springfield, IL · Remote

Continuously improve customer satisfaction through effective program monitoring to achieve timely ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Intuit

TurboTax Experts Manager 1 FTE

Springfield, IL · Remote

$45.50 - $61/hr

Experiences and help introduce new services or processes being developed Qualifications * 3+ years' experience supporting/managing/leading a customer-facing team * Remote management experience a plus ...

HMG Careers

Remote Account Executive

Springfield, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Rep

Springfield, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Executive

Springfield, IL · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Humana Customer Service information

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How much do remote humana customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote humana customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
What are popular job titles related to Remote Humana Customer Service jobs in Springfield, IL? For Remote Humana Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Humana Customer Service jobs in Springfield, IL look for? The top searched job categories for Remote Humana Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Humana Customer Service jobs? Cities near Springfield, IL with the most Remote Humana Customer Service job openings:
Remote Humana Customer Service jobs near you
Infographic showing various Remote Humana Customer Service job openings in Springfield, IL as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Care Coach - Springfield, IL

Care Coach - Springfield, IL

Humana

Springfield, IL • Remote

$53K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 263 frontline employees who took The Breakroom Quiz

161st of 299 rated insurance

Job description

Become a part of our caring community
Humana Gold Plus Integrated is seeking Long-Term Services and Support (LTSS) Care Coordinators (Care Coach 1) in the state of Illinois to assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families towards and facilitate interaction with resources appropriate for the care and wellbeing of members.

Job Description

The LTSS Care Coordinator (Care Coach 1) employs a variety of strategies and techniques to manage a member's health issues.

Key Responsibilities

  • Visits Medicaid members in their homes, Assisted Living Facilities (ALFs), and/or Long-Term Care Facilities and other care settings - 75-90% local travel
  • Ensure members are receiving services in the least restrictive setting to achieve and maintain optimal well-being by assessing their care needs
  • Identifies barriers that hinder effective care
  • Plans and implement interventions to meet care needs
  • Coordinates services, monitors, and evaluates the case management plan against the member's personal goals
  • Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning
  • Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as appropriate and required by our comprehensive contract

Use your skills to make an impact

Required Qualifications

  • Reside in the Springfield, Illinois area with the ability to travel in the region to meet face-to-face with members, their families, community partners and care teams
  • Bachelor's degree in social sciences, social work, human services, or a related field
  • 1+ years experience in health care or case management.
  • 1+ years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS) or managed care organizations.
  • Experience using a variety of electronic information applications/software programs including electronic medical records

Preferred Qualifications

  • Previous experience in Managed Care
  • An active, unrestricted Licensed Professional Counselor (LPC) in Illinois
  • An active, unrestricted Licensed Social Worker (LSW) in Illinois
  • Bilingual
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$53,700 - $72,600 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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