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Remote Hospitality Technology Jobs in Texas (NOW HIRING)

FNBTECH INC

Enablement Specialist

Dallas, TX · Remote

Founded in 2015 in Silicon Valley by tech experts and hospitality industry veterans, we've since ... Experience delivering remote or virtual training to customers or adult learners. * Familiarity with ...

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Remote Hospitality Technology information

How do remote hospitality technology professionals typically collaborate with onsite staff and other team members?

Remote hospitality technology professionals frequently work with onsite staff, such as hotel managers and front desk personnel, through video calls, chat platforms, and remote access tools. Clear communication and responsiveness are key, as you may need to troubleshoot issues or provide training from a distance. Regular virtual meetings and documented procedures help ensure seamless coordination, and many teams use project management software to track tasks and progress. Building strong relationships with onsite teams is essential for success in this role.

What is the difference between Remote Hospitality Technology vs Remote Hotel Front Desk Agent?

AspectRemote Hospitality TechnologyRemote Hotel Front Desk Agent
CredentialsTechnical certifications, hospitality software knowledgeCustomer service skills, hospitality experience
Work EnvironmentRemote, tech-focused rolesRemote customer service, hospitality industry
Employer & Industry UsageHotels, resorts, hospitality tech companiesHotels, resorts, hospitality industry
Search & Comparison IntentTech roles in hospitality, remote hospitality jobsCustomer service roles in hotels, remote front desk jobs

Remote Hospitality Technology involves technical roles focused on implementing and managing hospitality software solutions remotely, requiring technical skills and certifications. In contrast, Remote Hotel Front Desk Agents handle guest inquiries and reservations remotely, emphasizing customer service skills. Both roles serve the hospitality industry but differ in skill requirements and daily tasks.

What is remote hospitality technology?

Remote Hospitality Technology refers to digital tools and systems that allow hospitality businesses, such as hotels and restaurants, to manage operations, serve guests, and handle bookings from a distance. This can include cloud-based property management systems, contactless check-in/check-out solutions, online booking platforms, and mobile guest services. These technologies improve efficiency, enhance guest experiences, and enable staff to work remotely when necessary. The adoption of remote hospitality technology has grown rapidly in recent years, especially in response to changing guest expectations and health and safety concerns.

What are the key skills and qualifications needed to thrive in remote hospitality technology?

To thrive in Remote Hospitality Technology, you need a solid understanding of hospitality operations, IT systems, and customer service principles, often supported by a degree in hospitality management or information technology. Familiarity with property management systems (PMS), cloud-based booking engines, and remote support tools is typically required, along with relevant certifications like Certified Hospitality Technology Professional (CHTP). Strong problem-solving, communication, and adaptability skills help professionals effectively address client needs and troubleshoot issues from a distance. These skills ensure seamless technology integration, high guest satisfaction, and efficient remote support in a rapidly evolving hospitality landscape.
What are the most commonly searched types of Hospitality Technology jobs in Texas? The most popular types of Hospitality Technology jobs in Texas are:
What are popular job titles related to Remote Hospitality Technology jobs in Texas? For Remote Hospitality Technology jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Hospitality Technology jobs in Texas look for? The top searched job categories for Remote Hospitality Technology jobs in Texas are:
What cities in Texas are hiring for Remote Hospitality Technology jobs? Cities in Texas with the most Remote Hospitality Technology job openings:
Remote Hospitality Technology jobs near you

Regional Director, US Strategic Key Accounts

ASSA ABLOY

Plano, TX • Remote

Full-time

Posted 6 days ago

Job description

Regional Director, US Strategic Key Accounts

Department: Sales - US Strategic Key Accounts

Reports To: Vice President, US Strategic Key Accounts

Location: Remote (United States)

Position Summary

The Regional Director, US Strategic Key Accounts is responsible for developing executive-level relationships, driving enterprise growth, and leading the commercial strategy for a portfolio of the company's largest hospitality ownership groups, management companies, casinos, and strategic customers throughout the United States.

This role serves as the primary executive relationship owner for assigned accounts while partnering across Sales, Business Development, Solutions Engineering, Operations, Customer Success, Marketing, Product Management, and Business Excellence to deliver measurable business outcomes for both the customer and ASSA ABLOY Global Solutions.

Regional Directors are expected to operate as trusted business advisors by developing long-term account strategies, identifying enterprise growth opportunities, expanding adoption of the company's complete hospitality technology portfolio, and maintaining disciplined execution through the US Strategic Key Accounts Operating System (SKAOS) and Strategic Key Account Management System (SKAMS).

Primary Responsibilities

Strategic Account Leadership

  • Own an assigned portfolio of approximately 20-25 strategic accounts.
  • Develop multi-year account strategies aligned with customer business objectives.
  • Build executive relationships across ownership groups, management companies, brands, and operators.
  • Serve as the executive commercial leader for assigned customers.
  • Identify risks, expansion opportunities, and competitive threats across the portfolio.
  • Lead executive business planning with customers.

Revenue Growth

  • Achieve annual revenue and profitability objectives.
  • Expand enterprise share-of-wallet.
  • Drive specification and adoption of the complete ASSA ABLOY Global Solutions portfolio.
  • Identify whitespace opportunities across existing customer portfolios.
  • Collaborate with Business Development and Solution Specialists to accelerate enterprise opportunities.
  • Support strategic contract negotiations and enterprise agreements.

Executive Customer Engagement

  • Conduct executive customer visits.
  • Lead Quarterly Business Reviews.
  • Facilitate executive planning meetings.
  • Develop customer success strategies.
  • Serve as executive escalation point when necessary.
  • Maintain high executive visibility throughout assigned portfolios.

Portfolio Management

  • Maintain comprehensive account plans.
  • Manage strategic opportunity pipeline.
  • Maintain accurate forecasting.
  • Ensure CRM data quality.
  • Monitor customer health indicators.
  • Maintain account hierarchies and organizational intelligence.

Cross-Functional Leadership

Partner closely with:

  • Business Development
  • Business Excellence
  • Solutions Engineering
  • Customer Success
  • Project Management
  • Product Management
  • Marketing
  • Operations
  • Manufacturing
  • Executive Leadership

to deliver enterprise customer success.

Operational Excellence

Execute within the standards established by the SKAOS and SKAMS by:

  • Maintaining CRM accuracy.
  • Completing strategic account plans.
  • Participating in Quarterly Business Reviews.
  • Supporting portfolio governance.
  • Maintaining forecast accuracy.
  • Executing established business rhythms and operating cadence.

Performance Measures (KPIs)

Success in this role will be measured through a balanced scorecard including:

Financial

  • Revenue Growth
  • Gross Margin
  • Enterprise Opportunity Growth
  • Additional Solutions Revenue
  • Share of Wallet Expansion

Customer

  • Executive Relationship Development
  • Customer Retention
  • Strategic Account Penetration
  • QBR Completion
  • Customer Satisfaction

Operational

  • CRM Accuracy
  • Forecast Accuracy
  • Account Plan Completion
  • Pipeline Health
  • Strategic Initiative Execution

Leadership

  • Cross-functional Collaboration
  • Internal Communication
  • Commercial Leadership
  • Organizational Influence
  • Continuous Improvement

Qualifications

Required

  • Bachelor's degree or equivalent business experience.
  • 7+ years of B2B sales or strategic account management experience.
  • Experience managing enterprise or national accounts.
  • Executive presentation and communication skills.
  • Strong commercial negotiation experience.
  • CRM proficiency (Dynamics 365 preferred).
  • Ability to travel approximately 40-60%.

Preferred

  • Hospitality technology experience.
  • Hotel ownership or management company experience.
  • Enterprise account planning experience.
  • Experience leading executive business reviews.
  • Knowledge of hospitality technology ecosystems.
  • Experience selling integrated technology solutions.

Core Competencies

  • Executive Presence
  • Strategic Thinking
  • Commercial Acumen
  • Relationship Development
  • Negotiation
  • Business Planning
  • Financial Acumen
  • Cross-Functional Leadership
  • Communication
  • Accountability
  • Problem Solving
  • Customer Focus
  • Organizational Influence

What Success Looks Like

Within the first 12 months, the Regional Director will:

  • Establish trusted executive relationships across assigned accounts.
  • Develop comprehensive strategic account plans for each portfolio.
  • Execute consistent executive engagement and QBR cadence.
  • Deliver measurable revenue growth.
  • Increase penetration of additional solutions across existing customers.
  • Maintain excellent CRM and forecasting discipline.
  • Demonstrate strong collaboration across Strategic Key Accounts, Business Development, and Business Excellence.
  • Consistently execute the standards established by the US Strategic Key Accounts Operating System (SKAOS) and Strategic Key Account Management System (SKAMS).

#LI-VS1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. 

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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