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Live In Hospitality Technology Jobs in Texas (NOW HIRING)

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX · On-site

$81K - $109K/yr

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and ... Lead transition-to-operations (TTO) readiness including knowledge transfer, shadowing, and go-live ...

Aven Hospitality

Manager, NOC Operations

Fort Worth, TX

$81K - $109K/yr

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and ... Lead transition-to-operations (TTO) readiness including knowledge transfer, shadowing, and go-live ...

Kasa

Hospitality Associate

Dallas, TX

$18/hr

... address any live guest issues, such as cleanliness, technical, or operational challenges ... At least 1 year of experience in guest service roles. * Tech-Savvy : A strong affinity for ...

Kasa

Hospitality Associate

Dallas, TX

$18/hr

... address any live guest issues, such as cleanliness, technical, or operational challenges ... At least 1 year of experience in guest service roles. * Tech-Savvy : A strong affinity for ...

Aven Hospitality

Procurement Manager

Fort Worth, TX · On-site

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights ...

Aven Hospitality

Procurement Manager

Fort Worth, TX · On-site

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights ...

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Live In Hospitality Technology information

What is a live in hospitality technology professional?

A Live In Hospitality Technology professional is someone who resides on-site at a hospitality venue, such as a hotel or resort, and manages the technology infrastructure that supports guest services and business operations. Their responsibilities often include maintaining internet connectivity, managing smart room systems, troubleshooting audiovisual equipment, and ensuring that all technology solutions meet the property's needs. This role combines technical expertise with a customer-focused approach, as they often interact directly with guests and staff to resolve tech-related issues. Living on-site allows them to provide timely support and quickly address any technology emergencies that may arise.

What are the key skills and qualifications needed to thrive as a live in hospitality technology specialist?

To thrive as a Live-In Hospitality Technology Specialist, you generally need expertise in IT support, networking, and hospitality systems, often backed by a degree in information technology or hospitality management. Familiarity with property management systems (PMS), point-of-sale (POS) software, and certifications like CompTIA or Cisco are typically required. Strong problem-solving abilities, customer service skills, and adaptability help you address technical issues promptly while maintaining guest satisfaction. These skills are crucial for ensuring seamless technology operations and a positive guest experience in the hospitality environment.

What are the typical collaboration points between live in hospitality technology professionals and hotel operations staff?

Live-In Hospitality Technology professionals frequently work hand-in-hand with hotel operations staff to ensure smooth integration and functioning of technology systems, such as property management systems, guest Wi-Fi, and in-room automation. Regular communication is essential, as technology staff must address user issues, coordinate software updates, and provide training to front desk and housekeeping teams. This collaborative environment helps align technology solutions with guest service goals and ensures minimal disruption to daily hotel operations.

What is the difference between Live In Hospitality Technology vs Live In Hospitality Staff?

AspectLive In Hospitality TechnologyLive In Hospitality Staff
Primary RoleManaging and supporting hospitality technology systemsProviding guest services and hospitality support
Required SkillsIT skills, troubleshooting, system managementCustomer service, communication, hospitality skills
Work EnvironmentTechnology-focused, often in private residences or hotelsGuest-facing, in hotels, resorts, or private homes
CertificationsIT certifications often preferredHospitality certifications or experience

Live In Hospitality Technology focuses on managing and supporting technology systems within the hospitality industry, requiring technical skills and certifications. In contrast, Live In Hospitality Staff emphasizes guest service and hospitality duties. Both roles are live-in positions within the industry but serve different functions.

What cities in Texas are hiring for Live In Hospitality Technology jobs?

Cities in Texas with the most Live In Hospitality Technology job openings:

Live In Hospitality Technology jobs near you

Manager, NOC Operations

Fort Worth, TX • On-site

Aven Hospitality
See more jobs at Aven Hospitalityexternal

$81K - $109K/yr

Full-time

Medical, Dental, PTO

Posted 23 days ago

Job description

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.
Our tools are built to seamlessly integrate with each hotelier's unique strategy, elevating guest satisfaction and creating meaningful connections.
We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..
Senior Manager - NOC Operations
Reports To: VP, Platform & Cloud Services
Role Overview
The Senior Manager -NOC Operations will lead Aven Hospitality's 24x7 global Network Operations Center (NOC)/Command Center functions. This role is accountable for ensuring high-availability operations, proactive monitoring, rapid incident response, and consistent service delivery across cloud, network, and end-user environments.
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality systems and guest-facing platforms.
The role plays a key part in establishing scalable operations during Aven's cloud transformation and MSP transition.
Key Responsibilities
1. NOC / Command Center Leadership
  • Own end-to-end operations of the 24x7 NOC / Command Center, ensuring continuous monitoring of infrastructure, applications, and network environments
  • Ensure timely detection, triage, escalation, and resolution of incidents across all platforms
  • Optimize monitoring strategy to improve signal-to-noise ratio and reduce false positives

2. Incident & Major Incident Management
  • Lead incident management processes across L1, L1.5, and L2/L3 escalation tiers
  • Drive Major Incident (P1/P2) response, coordination, and service restoration across teams
  • Ensure structured post-incident reviews, root cause analysis (RCA), and continuous improvement

3. Service Desk Operations
  • Oversee global service desk operations delivering 24x7 L1/L1.5 support for end users
  • Ensure efficient ticket intake, prioritization, resolution, and escalation workflows
  • Drive improvements in service quality, user experience, and first-call resolution

4. MSP & Vendor Management
  • Act as primary operational interface for MSP providers across NOC, Service Desk, and Cloud Ops
  • Govern SLAs, KPIs, and service delivery outcomes
  • Ensure knowledge transfer, documentation, and operational readiness during transition phases

5. Service Management & Governance
  • Enforce ITSM best practices across Incident, Problem, Change, and Service Request management
  • Ensure alignment with ServiceNow processes and enterprise ITSM frameworks
  • Drive adherence to SLAs, OLAs, and compliance requirements

6. Operational Readiness & Continuous Improvement
  • Lead transition-to-operations (TTO) readiness including knowledge transfer, shadowing, and go-live stabilization
  • Continuously optimize workflows, automation, and operational efficiency
  • Implement monitoring, alerting, and service reporting improvements

7. Team Leadership & Organization Development
  • Build and lead high-performing NOC and IT support teams across geographies
  • Manage onshore/offshore staffing models with follow-the-sun coverage
  • Mentor team members and foster a culture of accountability and continuous learning

8. Stakeholder & Executive Communication
  • Provide regular operational status updates and insights to leadership
  • Act as escalation point for critical business-impacting incidents
  • Translate operational metrics into business and customer impact

Required Qualifications
  • 10-15+ years of experience in IT Operations, NOC, or Service Desk leadership roles
  • Proven experience managing 24x7 operations in a global, distributed environment
  • Strong experience in ITIL-based service management (Incident, Problem, Change)
  • Demonstrated experience managing MSP/vendor relationships in a hybrid model
  • Experience with cloud platforms (AWS, GCP) and modern infrastructure monitoring
  • Strong leadership, communication, and stakeholder management skills

Preferred Qualifications
  • Experience in hospitality, travel, or highly transactional industries
  • Exposure to large-scale cloud transformation or carve-out programs
  • Familiarity with tools such as ServiceNow, Dynatrace, or equivalent observability platforms
  • ITIL certification (v3/v4) or equivalent

Outstanding Benefits
  • Very competitive compensation
  • Generous Paid Time Off (25 PTO days)
  • 8 Hours of Volunteer Time Off (VTO)
  • We offer a comprehensive medical, dental and Wellness Program
  • 12 weeks paid parental leave
  • An infrastructure that allows flexible working arrangements
  • Formal and informal reward, recognition and acknowledgement programs
  • Lots of fun and engaging employee development events

Reasonable Accommodation
Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
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