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Remote Hospitality Technology Jobs in Colorado (NOW HIRING)

Jollibee Foods Corp (USA)

Back Office Specialist

Denver, CO · On-site +1

$80K - $90K/yr

Experience in multi-unit restaurant, retail, or hospitality environments preferred. * Experience ... Commitment to continuous improvement and technology innovation. Location: Hybrid or remote. Remote ...

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Remote Hospitality Technology information

What is remote hospitality technology?

Remote Hospitality Technology refers to digital tools and systems that allow hospitality businesses, such as hotels and restaurants, to manage operations, serve guests, and handle bookings from a distance. This can include cloud-based property management systems, contactless check-in/check-out solutions, online booking platforms, and mobile guest services. These technologies improve efficiency, enhance guest experiences, and enable staff to work remotely when necessary. The adoption of remote hospitality technology has grown rapidly in recent years, especially in response to changing guest expectations and health and safety concerns.

What are the key skills and qualifications needed to thrive in remote hospitality technology?

To thrive in Remote Hospitality Technology, you need a solid understanding of hospitality operations, IT systems, and customer service principles, often supported by a degree in hospitality management or information technology. Familiarity with property management systems (PMS), cloud-based booking engines, and remote support tools is typically required, along with relevant certifications like Certified Hospitality Technology Professional (CHTP). Strong problem-solving, communication, and adaptability skills help professionals effectively address client needs and troubleshoot issues from a distance. These skills ensure seamless technology integration, high guest satisfaction, and efficient remote support in a rapidly evolving hospitality landscape.

How do remote hospitality technology professionals typically collaborate with onsite staff and other team members?

Remote hospitality technology professionals frequently work with onsite staff, such as hotel managers and front desk personnel, through video calls, chat platforms, and remote access tools. Clear communication and responsiveness are key, as you may need to troubleshoot issues or provide training from a distance. Regular virtual meetings and documented procedures help ensure seamless coordination, and many teams use project management software to track tasks and progress. Building strong relationships with onsite teams is essential for success in this role.

What is the difference between Remote Hospitality Technology vs Remote Hotel Front Desk Agent?

AspectRemote Hospitality TechnologyRemote Hotel Front Desk Agent
CredentialsTechnical certifications, hospitality software knowledgeCustomer service skills, hospitality experience
Work EnvironmentRemote, tech-focused rolesRemote customer service, hospitality industry
Employer & Industry UsageHotels, resorts, hospitality tech companiesHotels, resorts, hospitality industry
Search & Comparison IntentTech roles in hospitality, remote hospitality jobsCustomer service roles in hotels, remote front desk jobs

Remote Hospitality Technology involves technical roles focused on implementing and managing hospitality software solutions remotely, requiring technical skills and certifications. In contrast, Remote Hotel Front Desk Agents handle guest inquiries and reservations remotely, emphasizing customer service skills. Both roles serve the hospitality industry but differ in skill requirements and daily tasks.

What are popular job titles related to Remote Hospitality Technology jobs in Colorado?

For Remote Hospitality Technology jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Hospitality Technology jobs in Colorado look for?

The top searched job categories for Remote Hospitality Technology jobs in Colorado are:

What cities in Colorado are hiring for Remote Hospitality Technology jobs?

Cities in Colorado with the most Remote Hospitality Technology job openings:

Remote Hospitality Technology jobs near you

Back Office Specialist

Denver, CO • On-site, Remote

Jollibee Foods Corp (USA) - 1 Shared Services CO
See more jobs at Jollibee Foods Corp (USA) - 1 Shared Services COexternal

Full-time

Posted 22 days ago

Job description

The North America Shared Services Back Office Specialist is responsible for the administration, support, implementation, and continuous improvement of restaurant Point of Sale (POS) and back-office technology systems. This role will primarily be responsible for managing and optimizing our current NCR Back Office databases.

Essential Duties and Responsibilities

  • Manage the day-to-day operation, support, and maintenance of restaurant back-office systems.
  • Lead the implementation, configuration, testing, and rollout of new system functionality, upgrades, and technology initiatives.
  • Ensure reliable communication and integration between restaurant systems and corporate platforms.
  • Serve as the escalation point for complex technology issues reported by restaurant teams and corporate users.
  • Troubleshoot application, integration, and system performance issues while coordinating resolution with internal and external support partners.
  • Research and recommend system enhancements, process improvements, and emerging technologies to improve restaurant operations.
  • Develop and maintain training materials, user documentation, and system procedures.
  • Coordinate user acceptance testing and validation activities for system upgrades and enhancements.
  • Monitor system performance and proactively identify opportunities to improve stability, usability, and efficiency.
  • Ensure technology solutions align with company objectives and operational needs.

Qualifications Education

  • Bachelor's degree in Information Technology, Information Systems, Business Administration, Hospitality Management, or a related field preferred.
  • Equivalent combination of education and experience may be considered.

Experience

  • 3-5+ years of experience supporting restaurant technology, POS platforms, or business applications.
  • Experience in multi-unit restaurant, retail, or hospitality environments preferred.
  • Experience managing system implementations, upgrades, and vendor relationships.
  • Experience troubleshooting system integrations and data communications between store and corporate applications.
  • Experience with NCR’s suite of software solutions strongly preferred. 

Knowledge, Skills, and Abilities

  • Strong knowledge of restaurant POS and back-office systems.
  • Understanding of restaurant operations and technology support processes.
  • Experience troubleshooting software, integrations, and system performance issues.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and stakeholder management skills.
  • Experience developing training materials and supporting end users.
  • Commitment to continuous improvement and technology innovation.

Location: Hybrid or remote. Remote candidates nationwide are welcome to apply, with preference given to those based in Los Angeles or Denver.  
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