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Remote Helpline Jobs in Oregon (NOW HIRING)

Cryoport

Logistics Coordinator (Contingent)

OR · On-site +1

$22/hr

Remote from anywhere within the U.S. Hours: Shift Work, 8 AM - 5 PM PST (including weekends and PH ... helpline to address or redirect calls. Primary Responsibilities include, but are not limited to:

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How much do remote helpline jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote helpline in Oregon is $69,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,906.00 and $89,766.00 per year, depending on experience, location, and employer.

What is a remote helpline?

A Remote Helpline job involves providing assistance, support, or guidance to customers, clients, or employees over the phone, chat, or email from a remote location. Responsibilities may include answering inquiries, troubleshooting issues, and offering emotional support depending on the industry. This role often requires strong communication skills, active listening, and problem-solving abilities. It is commonly found in customer service, technical support, healthcare, and counseling fields.

What are the key skills and qualifications needed to thrive in the remote helpline position?

To thrive as a Remote Helpline representative, you need excellent communication skills, active listening abilities, and a high school diploma or equivalent, with many employers preferring some customer service experience. Familiarity with call center software, CRM systems, and standard office technology is often required, and some roles may ask for certifications in crisis intervention or mental health first aid. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These skills are vital for providing effective, compassionate assistance to callers and maintaining a positive experience even in challenging situations.

What are some typical challenges faced by remote helpline representatives, and how are they supported in overcoming them?

Remote Helpline representatives often handle high call volumes and interact with individuals experiencing stress, frustration, or crisis, which can be emotionally demanding. Many employers provide comprehensive training, regular supervision, and access to resources such as on-call supervisors or mental health support to help staff manage these challenges. Additionally, teams typically meet virtually for debriefings and peer support, fostering a sense of connection despite working remotely. These systems ensure representatives feel supported and are able to deliver high-quality, empathetic service to those in need.

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Remote Helpline jobs near you
Infographic showing various Remote Helpline job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $69,525 per year, or $33.4 per hour.

Logistics Coordinator (Contingent)

Cryoport

OR • On-site, Remote

$22/hr

Full-time

Re-posted 12 days ago

Job description

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.

Job title: Logistics Coordinator (Contingent)

Location: Remote from anywhere within the U.S.

Hours: Shift Work, 8 AM - 5 PM PST (including weekends and PH)


POSITION SUMMARY

The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport's Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.

Primary Responsibilities include, but are not limited to:

  • Monitoring of exceptions of live shipments through Cryoport's web portal and e-mail notifications
  • Escalating exceptions internally to Logistics Managers
  • Answering and routing client and carrier communications internally
  • External communications to carriers and clients throughout shipment
  • Following up with written and verbal communication
  • Managing inbound calls and redirecting to appropriate parties
  • Onboarding new client
  • Order entry and order approvals

General

  • Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
  • Administrative tasks such as data entry required, but not limited to
  • A readiness to assume other duties as assigned
  • A willingness to work after hours and/or weekend shifts if needed

Competencies

  • Results driven, attention to detail, process-oriented
  • Ability to meet deadlines consistently
  • Ability to listen, understand and evaluate logistical issues
  • Strong communication skills, both verbal and written
  • Proven record of initiative and dedication to meeting the expectations and requirements of clients
  • Demonstrated ability to take initiative and find innovative ways of delivering solutions.
  • Ability to develop professional, supportive relationships with clients, vendors and internal employees.
  • Willingness to continually embrace personal and professional development


Qualifications and Education Requirements

  • High school diploma or GED required
  • Must be proficient in Microsoft Office, including Outlook
  • 2+ years of General Logistics management & Customer Service preferred

Compensation: $22 hr.

Cryoport is an Equal Opportunity Employer. For information, please visit www.cryoport.com.

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