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Remote Helpline Jobs in Oregon (NOW HIRING)

Remote Helpline information

See Oregon salary details

$19K

$69.5K

$161.6K

How much do remote helpline jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote helpline in Oregon is $69,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,906.00 and $89,766.00 per year, depending on experience, location, and employer.

What is a remote helpline?

A Remote Helpline job involves providing assistance, support, or guidance to customers, clients, or employees over the phone, chat, or email from a remote location. Responsibilities may include answering inquiries, troubleshooting issues, and offering emotional support depending on the industry. This role often requires strong communication skills, active listening, and problem-solving abilities. It is commonly found in customer service, technical support, healthcare, and counseling fields.

What are the key skills and qualifications needed to thrive in the remote helpline position?

To thrive as a Remote Helpline representative, you need excellent communication skills, active listening abilities, and a high school diploma or equivalent, with many employers preferring some customer service experience. Familiarity with call center software, CRM systems, and standard office technology is often required, and some roles may ask for certifications in crisis intervention or mental health first aid. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These skills are vital for providing effective, compassionate assistance to callers and maintaining a positive experience even in challenging situations.

What are some typical challenges faced by remote helpline representatives, and how are they supported in overcoming them?

Remote Helpline representatives often handle high call volumes and interact with individuals experiencing stress, frustration, or crisis, which can be emotionally demanding. Many employers provide comprehensive training, regular supervision, and access to resources such as on-call supervisors or mental health support to help staff manage these challenges. Additionally, teams typically meet virtually for debriefings and peer support, fostering a sense of connection despite working remotely. These systems ensure representatives feel supported and are able to deliver high-quality, empathetic service to those in need.

What cities in Oregon are hiring for Remote Helpline jobs?

Cities in Oregon with the most Remote Helpline job openings:

Infographic showing various Remote Helpline job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $69,525 per year, or $33.4 per hour.

Experienced Telehealth Mental Health Counselor

Gresham, OR • On-site, Remote

$54K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago


Job description

Position Overview

Livewell Therapy is seeking a dedicated and fully licensed Mental Health Therapist to join our innovative team, focusing on the delivery of telehealth services. This full-time position offers a flexible work environment, primarily remote, allowing you to deliver high-quality mental health care from the comfort of your own space. The ideal candidate will possess a strong clinical background and a passion for helping individuals navigate their mental health challenges.

About the Organization

Livewell Therapy is a well-established community mental health center located in Gresham, Oregon, renowned for its commitment to providing accessible and compassionate mental health services. Our mission is to serve diverse populations by offering culturally competent care tailored to the unique needs of each individual. We believe in leveraging technology to expand our reach, ensuring that mental health care is available to all, regardless of their location.

Work Environment

The work setting at Livewell Therapy emphasizes collaboration and support within a fully remote telehealth platform. You will participate in regular team meetings that foster an inclusive atmosphere for professional development and peer support. This empowering environment allows our therapists to engage with clients effectively while maintaining flexibility in work hours, including periodic evening shifts as needed to meet client schedules.

Key Responsibilities

As a Mental Health Therapist, your day-to-day responsibilities will include:

  • Conducting thorough assessments and evaluations that identify clients’ mental health needs, leading to the formulation of comprehensive and personalized treatment plans.
  • Providing evidence-based therapeutic interventions to individuals, groups, and families, incorporating a variety of methodologies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and more.
  • Coordinating with a multidisciplinary team, including case managers and psychiatrists, to facilitate integrated care that addresses the complete spectrum of client needs.
  • Offering crisis intervention services to clients in acute distress, including helpline support during emergencies.
  • Participating in outreach and community education initiatives aimed at raising mental health awareness and reducing stigma.
Patient Population / Client Focus

The diverse clientele at Livewell Therapy includes individuals from varied cultural, economic, and social backgrounds, each with unique mental health challenges. As a therapist in our center, you will have the opportunity to work with clients experiencing anxiety, depression, trauma, and other mental health issues, ensuring an inclusive and compassionate approach to care.

Qualifications

The minimum qualifications for this position include:

  • A current and valid license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A master's degree or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Excellent communication and interpersonal skills, with a proven ability to establish rapport and build therapeutic relationships with clients.
  • Cultural competence and sensitivity, enabling effective work with individuals from diverse backgrounds.
  • Strong organizational skills and attention to detail for maintaining accurate, timely documentation of client progress and treatment plans.
Preferred Experience

While not mandatory, preference will be given to candidates who possess:

  • Experience working in a telehealth setting, showcasing familiarity with digital communication tools and technologies.
  • Backgrounds that reflect a commitment to community mental health engagement and outreach.
  • Specialized training in trauma-informed care or other relevant therapeutic modalities.
Compensation and Benefits

This role offers a competitive salary range of USD 70,000 to 80,000 annually, commensurate with experience and qualifications. In addition to this attractive salary, Livewell Therapy provides a comprehensive benefits package that includes:

  • Health insurance with medical, dental, and vision coverage.
  • Professional liability insurance to safeguard your practice.
  • Generous paid time off, holidays, and flexible scheduling to promote a healthy work-life balance.
  • Opportunities for continued professional development through workshops and training programs.
  • A collaborative and supportive team environment with ongoing supervision and mentorship.
  • The chance to make a meaningful impact on the lives of others within the community.
Career Growth Opportunities

At Livewell Therapy, we believe in nurturing the professional growth of our staff. As a therapist, you will have access to ongoing training and education, mentorship opportunities, and avenues for advancement within the organization. We actively encourage our team members to pursue specializations that align with their interests and the needs of our community.

Why Join Our Team

If you are an enthusiastic and licensed mental health therapist who is committed to providing exceptional care and serving diverse populations, we invite you to apply today. By joining our dedicated team at Livewell Therapy, you will play a pivotal role in improving mental health outcomes in our community, contributing to a culture of compassion, support, and collaboration.

Application Information

Interested candidates are encouraged to submit their resumes and cover letters outlining their relevant experience and passion for mental health care. Join us at Livewell Therapy, where your efforts will make a difference every day.