Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Strong communicators who enjoy helping others * Dependable, professional, and organized * Comfortable working independently in a remote environment Previous customer service or sales experience is an ...
New
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
Join a Fast-Growing Remote Team Are you looking for a career where your hard work is recognized and ... What You'll Do As part of our team, you'll help clients through virtual consultations while ...
(Remote) Support Analyst
Guelph, ON · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
(Remote) Support Analyst
Guelph, ON · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Meaningful Work Help clients understand and access valuable benefits while providing exceptional ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Helpdesk information
See Waterloo, ON salary details
$9.41 - $13.90
13% of jobs
$15.56 is the 25th percentile. Wages below this are outliers.
$13.90 - $18.38
33% of jobs
The median wage is $18.96 / hr.
$18.38 - $22.86
33% of jobs
$22.86 - $27.34
10% of jobs
$27.34 - $31.83
5% of jobs
$31.83 - $36.31
1% of jobs
$36.31 - $40.79
1% of jobs
$40.79 - $45.27
1% of jobs
$45.27 - $49.76
1% of jobs
$49.76 - $54.24
1% of jobs
$54.24 - $58.72
1% of jobs
$9
$23
$58
How much do remote helpdesk jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for remote helpdesk in Waterloo, ON is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.69 and $23.31 per hour, depending on experience, location, and employer.
What is a remote helpdesk?
A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
What are remote helpdesk jobs?
Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.
What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?
To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.
What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?
Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.
What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?
| Aspect | Remote Helpdesk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Network+ or similar certifications often preferred | Similar certifications, often with additional technical or product-specific training |
| Work Environment | Remote, customer-facing, troubleshooting hardware/software issues | Remote, more technical troubleshooting, often involving software or network problems |
| Employer & Industry | IT service providers, tech companies, MSPs | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | People comparing entry-level tech support roles | Individuals seeking more specialized technical support jobs |
Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.
More about Remote Helpdesk jobs
What are popular job titles related to Remote Helpdesk jobs in Waterloo, ON?
For Remote Helpdesk jobs in Waterloo, ON, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Waterloo, ON look for?
The top searched job categories for Remote Helpdesk jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Remote Helpdesk jobs?
Cities near Waterloo, ON with the most Remote Helpdesk job openings:
Full-time
Posted yesterday
New
Job description
Ready for a Career That Offers More Freedom?
Are you looking for a career that gives you greater flexibility, meaningful work, and the opportunity to grow based on your performance?
If you're ready to move beyond the traditional workday and take greater control of your schedule and earning potential, we'd love to hear from you.
Join a growing remote team where you'll connect with clients who have already requested information about their benefit options-no cold calling required.
What You'll Do- Meet virtually with clients who have expressed interest in learning about available benefit options
- Understand each client's needs and provide personalized guidance
- Assist clients through the enrollment process with professionalism and care
- Build lasting relationships by delivering exceptional customer service
- 100% Remote Work
- Flexible Schedule
- Qualified Leads Provided-No Cold Calling
- Comprehensive Training and Ongoing Mentorship
- Performance-Based Career Advancement
- Access to Industry-Leading Technology and Resources
- Supportive, Collaborative Team Environment
We're looking for individuals who are:
- Self-motivated and goal-oriented
- Coachable and eager to learn
- Strong communicators who enjoy helping others
- Dependable, professional, and organized
- Comfortable working independently in a remote environment
Previous customer service or sales experience is an asset but not required.
Why Join Us?- Greater flexibility to support your lifestyle
- Growth opportunities based on performance
- A supportive team invested in your success
- The opportunity to build a rewarding long-term career while making a positive impact on clients
If you're looking for a remote career where your effort can lead to meaningful growth and new opportunities, apply today. We'd love to share more about the role and see if it's the right fit for you.
Please Note:
- All interviews are conducted virtually via Zoom.
- Global Elite Empire Consultants is an independent third-party recruiting firm and is not an insurance agency.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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