ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Highland, IN (NOW HIRING)

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

What You'll Do Provide remote technical support to employees and customers. Troubleshoot hardware ... Maintain a professional, helpful, and customer-focused approach. Work independently while ...

New

YO AI Labs

AI Consulting Expert - Remote

Chicago, IL · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ...

Aoglobelife

Remote Sales Representative

Chicago, IL · Remote

  • Medical

  • Life

Remote Sales Representative Company: AO Globe Life (a division of Globe Life) Location: 100% Remote ... At AO Globe Life, your sales experience is your greatest asset, and we're ready to help you turn it ...

AO ASPIRE

Be Seen First

Client Account Representative (Remote)

Chicago, IL · Remote

$1.0K - $80K/yr

  • Medical

  • Dental

  • Life

... remote environment ... We provide the training, mentorship, and virtual support needed to help you grow within the ...

YO AI Labs

Lawyer - Remote

Chicago, IL · Remote

$81K - $106K/yr

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Attorney - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

ForgeFit

Remote Inside Sales Representative

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

Symmetry

Remote Sales Representative

Chicago, IL · Remote

$75K - $180K/yr

  • Life

  • Retirement

Remote Sales Representative Must be authorized to work in the US, no work visas offered at this ... Our main focus is on Mortgage Protection Insurance, which means we help families with their ...

Nomadic Closer

Remote Sales

Chicago, IL · Remote

$150K - $200K/yr

... brand helping entrepreneurs land TEDx talks, build authority, and scale their coaching businesses ... Role: Remote High-Ticket Closer * Industry: Public Speaking / Coaching * Offer Price: $10,000 ...

next page

Showing results 1-20

All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Highland, IN

Remote Helpdesk information

See Highland, IN salary details

$11

$21

$31

How much do remote helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote helpdesk in Highland, IN is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

More about Remote Helpdesk jobs

What are the most commonly searched types of Helpdesk jobs in Highland, IN?

The most popular types of Helpdesk jobs in Highland, IN are:

What are popular job titles related to Remote Helpdesk jobs in Highland, IN?

For Remote Helpdesk jobs in Highland, IN, the most frequently searched job titles are:

What cities near Highland, IN are hiring for Remote Helpdesk jobs?

Cities near Highland, IN with the most Remote Helpdesk job openings:

Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Highland, IN as of August 2026, with employment types broken down into 4% Internship, 79% Full Time, 8% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,434 per year, or $21.4 per hour.

IT Helpdesk

Mcdonagh demolition

Chicago, IL • Remote

$35 - $65/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

We’re looking for dependable and customer-focused IT Help Desk / IT Support Specialists to join our remote team.

This opportunity is open to entry-level, mid-level, and senior IT professionals. We’re interested in candidates who enjoy troubleshooting technical problems, helping users, and finding practical solutions.

Whether you’re beginning your IT career, have several years of help desk experience, or are a seasoned IT professional looking for a remote opportunity, we encourage you to apply.

What You’ll Do
Provide remote technical support to employees and customers.
Troubleshoot hardware, software, connectivity, account, and access issues.
Respond to support requests through ticketing systems, email, chat, or phone.
Diagnose problems and provide clear, easy-to-follow solutions.
Assist users with Windows, macOS, Microsoft 365, applications, printers, peripherals, and basic networking.
Set up, configure, and troubleshoot computers and other technology as needed.
Manage user accounts, passwords, permissions, and access requests.
Document issues, troubleshooting steps, and resolutions accurately.
Escalate complex technical issues when necessary.
Follow established IT procedures and security practices.
Maintain a professional, helpful, and customer-focused approach.
Work independently while communicating effectively with a remote team.
Qualifications

We welcome candidates with different levels of IT experience.

Entry-Level Candidates

You may be a good fit if you have:

Basic knowledge of computers, operating systems, and common software.
Strong troubleshooting and problem-solving skills.
Good communication and customer-service skills.
A willingness to learn and develop your technical abilities.
Personal, academic, internship, volunteer, or hands-on IT experience is a plus.

Certifications are helpful but not required.

Mid-Level Candidates
Previous experience in help desk, desktop support, technical support, or IT support.
Familiarity with ticketing systems and remote-support tools.
Experience troubleshooting operating systems, applications, user accounts, and network connectivity.
Ability to independently resolve common technical issues.
Senior-Level Candidates
Strong experience in IT support, help desk, desktop support, systems administration, or a related area.
Ability to troubleshoot complex technical issues and identify root causes.
Experience mentoring junior team members or improving IT support processes is a plus.
Strong understanding of IT operations, security, networking, and user administration.
Technical Skills

Experience with some of the following is beneficial:

Windows and/or macOS
Microsoft 365
Google Workspace
Active Directory / Entra ID
VPN and remote-access tools
Networking and Wi-Fi troubleshooting
Hardware and peripheral troubleshooting
User account and access management
Remote desktop/support tools
IT ticketing systems
Basic cybersecurity practices

You do not need experience with every technology listed above to apply.

What We’re Looking For
Strong problem-solving ability
Excellent communication skills
Patience and a customer-focused attitude
Ability to explain technical concepts clearly
Good attention to detail
Reliable and organized work habits
Ability to prioritize and manage support requests
Comfortable working independently in a remote environment
Willingness to learn new technologies and processes
Why Join Us?
100% remote position
Flexible and collaborative work environment
Opportunities for professional growth
Work with a variety of technologies and users
Training and development opportunities
Career paths for both new and experienced IT professionals
Opportunity to build valuable technical experience
Compensation

Competitive compensation based on experience, technical skills, and responsibilities.