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Helpdesk Associate Jobs in Highland, IN (NOW HIRING)

Express & Bonobos

Sales Associate

Schererville, IN

$12.75 - $17.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Schererville, IN · On-site

$12.75 - $17.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Schererville, IN · On-site

$12.75 - $17.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Chicago Ridge, IL · On-site

$15.40 - $22.20/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Orland Park, IL · On-site

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Orland Park, IL · On-site

$15 - $21.60/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Chicago Ridge, IL

$15.40 - $22.20/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Chicago Ridge, IL · On-site

$15.40 - $22.20/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Orland Park, IL · On-site

$15 - $21.60/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Highland, IN

Helpdesk Associate information

See Highland, IN salary details

$13

$19

$30

How much do helpdesk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for helpdesk associate in Highland, IN is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.16 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Highland, IN?

The most popular types of Helpdesk jobs in Highland, IN are:

Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Highland, IN as of June 2026, with employment types broken down into 2% As Needed, 28% Full Time, 68% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,199 per year, or $19.8 per hour.

Helpdesk Technician II

Oil-Dri Corporation of America

Chicago, IL • On-site

$24 - $32/hr

Full-time

Retirement, PTO

Posted 23 days ago

Job description

Role Overview
This position serves as the first point of contact for teammates seeking technical assistance. The Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to manage teammates of all technical skill levels.
Hybrid Schedule: Monday - Wednesday onsite required. Chicago, IL (Wrigley Building)
Key Responsibilities
  • Interviewing users to gather information about the problem and, if possible, leading the user through diagnostic procedures to determine the problem.
  • Log all support calls into the Help Desk Ticketing System to ensure all calls are tracked, responded to, and closed in a timely manner.
  • Resolve basic hardware and software issues. This includes installations and regular updates of all software as well as connecting PCs, monitors, printers etc. to the network.
  • Use problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. This includes remote troubleshooting.
  • Direct unresolved or more complex issues to the next level of support in a timely manner including documentation of troubleshooting steps that have already been taken.
  • Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
  • Configure, install new PCs, and assist the user in adapting to their new system as smoothly as possible.
  • Keeps current with the latest in PC hardware and software technology. Uses technology for productivity improvements in the office and in off-site field locations.
  • Performs other appropriate functions as directed by the Technical Services Manager.
  • Other duties as assigned.

Qualifications
Education:
  • BS in Computer Science or relevant subject preferred with 0 - 2 years' experience or Associate Degree / A+ certification with 1 - 3 years' experience
  • Microsoft Certification a plus.

Skills & Abilities:
  • Ability to travel occasionally to remote facilities that may require an overnight stay. Ability to work in an environment where conditions may include dust.
  • Ability to lift, carry, push/pull or otherwise move an object up to 30 pounds
  • Must have an understanding of Microsoft operating system
  • Must have experience upgrading/replacing PC hardware systems.
  • Must be able to work independently in a high-paced environment and exhibit strong written and verbal communication skills.
  • Must have working knowledge of Microsoft Office Applications.
  • Must have strong interpersonal, organization and technical skills

Compensation & Benefits
  • Competitive pay ($24/hour / $46,800) - ($32/hour / $62,400) + annual bonus
  • 401(k) with 6% company match
  • Paid parental leave, generous PTO, & paid holidays
  • Work-life balance
  • Career growth with exposure to senior leadership.
  • Annual merit increase opportunity
  • Fitness & Gym Reimbursement
  • Employer Contribution - Health, Dental

About Us
Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri's products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company's mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.
Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

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