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Remote Helpdesk Jobs in Edmonton, AB (NOW HIRING)

HMG Careers

Remote Sales Specialist

Edmonton, AB · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Specialist

Edmonton, AB · Remote

CA$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Dutch

Virtual Care Veterinarian (Remote)

Edmonton, AB · Remote

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... This is a flexible, remote opportunity ideal for veterinarians looking to pick up additional work ...

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See Edmonton, AB salary details

$10

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How much do remote helpdesk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote helpdesk in Edmonton, AB is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.00 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What job categories do people searching Remote Helpdesk jobs in Edmonton, AB look for? The top searched job categories for Remote Helpdesk jobs in Edmonton, AB are:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Edmonton, AB as of July 2026, with employment types broken down into 4% Locum Tenens, 87% Full Time, 6% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,173 per year, or $25.1 per hour.

Client Benefits Advisor Remote RM

AO National Globe Life

Edmonton, AB • Remote

Other

Posted 18 days ago

Job description

Client Benefits Advisor Remote Open Across Canada, Excluding QC, NB, PEI, NS

AO Globe Life is currently seeking motivated and professional individuals for a full-time remote Benefits Advisor opportunity open to candidates across most of Canada.

This role is ideal for individuals looking to build a long-term career in a people-focused environment that emphasizes professional development, client relationships, and personal growth.

About the Role

As a Benefits Advisor, you will meet virtually with clients to help them better understand available benefit options and support them in making informed decisions based on their needs.

This position combines communication, relationship-building, organization, and client service in a structured remote environment.

Key Responsibilities

Conduct virtual client consultations and presentations

Build professional, trust-based client relationships

Identify client needs and explain available benefit options

Maintain organized follow-up and workflow management

Participate in ongoing training and professional development

Maintain a consistent and professional remote work presence

What We're Looking For

Strong verbal and written English communication skills

Professional, coachable, and self-motivated attitude

Organized and dependable work habits

Comfortable working independently in a remote setting

Positive and solutions-focused mindset

Basic computer proficiency (Zoom, email, CRM systems)

Interest in client-focused advisory work

What We Offer

Fully remote work environment

Flexible scheduling within a structured framework

Comprehensive onboarding and training

Ongoing mentorship and leadership development

Advancement opportunities based on performance and leadership

Supportive team culture focused on growth and development

Must reside in Canada and be legally authorized to work

Not currently available to residents of Quebec, New Brunswick, Prince Edward Island, or Nova Scotia

Ability to meet any applicable provincial licensing requirements

Reliable internet connection and dedicated workspace


Apply