Remote - Canada (Excluding QC, NB, NS, PE, NT, YT, & NU) Employment Type: Full-Time About the Role ... desk experience is necessary-we provide the complete training, systems, and mentorship to help you ...
Remote - Canada (Excluding QC, NB, NS, PE, NT, YT, & NU) Employment Type: Full-Time About the Role ... desk experience is necessary-we provide the complete training, systems, and mentorship to help you ...
Remote Help Desk information
See Edmonton, AB salary details
$12.02 - $13.29
5% of jobs
$13.29 - $14.55
5% of jobs
$15.74 is the 25th percentile. Wages below this are outliers.
$14.55 - $15.82
16% of jobs
$15.82 - $17.09
14% of jobs
The median wage is $17.83 / hr.
$17.09 - $18.36
18% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$18.36 - $19.62
23% of jobs
$19.62 - $20.89
14% of jobs
$20.89 - $22.16
5% of jobs
$22.16 - $23.43
1% of jobs
$23.43 - $24.69
0% of jobs
$24.69 - $25.96
0% of jobs
$12
$18
$25
How much do remote help desk jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for remote help desk in Edmonton, AB is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.71 per hour, depending on experience, location, and employer.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by Remote Help Desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What are Remote Help Desk jobs?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Edmonton, AB? The most popular types of Help Desk jobs in Edmonton, AB are:
What job categories do people searching Remote Help Desk jobs in Edmonton, AB look for? The top searched job categories for Remote Help Desk jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Help Desk jobs? Cities near Edmonton, AB with the most Remote Help Desk job openings:
Other
Posted 18 days ago
Job description
Customer Benefits Specialist - Remote (Excludes QC, NB, NS, PE, & Territories)
Location: Remote - Canada (Excluding QC, NB, NS, PE, NT, YT, & NU)
Employment Type: Full-Time
About the Role: Move from the Floor to the Cloud
Are you ready to transition your people skills from the floor to the cloud? If you are tired of the physical grind of retail, hospitality, or food service but still genuinely love helping people, the Altig Organization offers a professional, stable, and virtual career path.
As a Customer Benefits Specialist, you will leverage your communication skills to guide families through their protection options from the comfort of your home. We deeply value the empathy, patience, and multitasking abilities you have developed in fast-paced customer-facing environments. No prior corporate desk experience is necessary-we provide the complete training, systems, and mentorship to help you thrive in a digital landscape.
Key Responsibilities
Virtual Consultations: Conduct professional, high-quality virtual meetings with working families to review their benefits and protection programs.
Client Education: Translate complex benefit information into clear, easy-to-understand solutions tailored to each family's unique needs.
Account Management: Open, update, and manage client accounts accurately using our digital CRM platform with strong attention to detail.
Compliance & Integrity: Process application documents in strict alignment with established provincial guidelines and regulatory requirements.
Professional Development: Participate daily in virtual team coaching, skill workshops, and collaborative training modules.
Team Collaboration: Work alongside a supportive, remote team to meet collective service excellence goals.
Territory & Hiring Exclusions
Please note that we are currently accepting applications from residents of Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, and Newfoundland and Labrador.
We are unable to accept applications from candidates residing in:
Quebec (QC)
New Brunswick (NB)
Nova Scotia (NS)
Prince Edward Island (PE)
Northwest Territories (NT), Yukon (YT), or Nunavut (NU)
What We Are Looking For
Customer Service Champions: Backgrounds in retail, restaurant service, hospitality, administrative support, or direct customer relations are highly valued.
Empathy & Active Listening: A genuine passion for helping others and an ability to connect with people from all walks of life.
Strong Communication: Clear, professional verbal and written communication skills.
Coachability: A positive, lifelong learner who is open to feedback and eager to develop new professional skills.
Work Ethic & Control: Driven individuals who want an environment where their career trajectory matches their personal day-to-day effort, giving them true control over their progression.
Remote Workspace: Self-disciplined, reliable, and equipped with a dependable internet connection and a quiet home office setup.
Why Choose the Altig Organization?
Proven, Rapid Scaling: You will be joining an organization experiencing historic momentum. Between 2019 and 2025, our team achieved an incredible 286% increase in annual organizational volume. We are continuing to scale rapidly, with a projected milestone of over $200 million in 2026. This phenomenal trajectory means unmatched long-term stability and expanded infrastructure for your career.
100% Remote Workspace: Experience true work-from-home flexibility. Say goodbye to long commutes, standing on your feet all day, and irregular shift work.
Comprehensive Mentorship & Support: We provide structured virtual training and direct, one-on-one leadership coaching from day one to ensure you seamlessly transition into your new role.
Structured Leadership Pathway: We actively look to promote from within. As our organization expands to meet our 2026 milestones, clear opportunities exist to move from service representation into team mentoring and management.
A Culture built on Value: Access to corporate recognition programs, internal milestones, and a supportive team environment built strictly on service, growth, and integrity.
Ready to Apply?
Interviews are being conducted remotely via Zoom to ensure safe and efficient coordination. Submit your contact information and updated resume today to connect with our talent acquisition team.