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Remote Helpdesk Jobs in Covington, GA (NOW HIRING)

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... helping a small company operate at a high level. The ideal candidate is proactive, resourceful ... This is a fully remote job. However, onboarding would take place at the office location in ...

Join us and help run what runs the world. This position reports to: Strategic Program Director ... This is a remote position for candidates based in the United States. This role is contributing to ...

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The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

Conyers, GA / Remote (Hybrid options available) About Raymond: We are a progressive, forward ... while helping shape project strategy, strengthen client relationships, and contribute to the ...

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Remote Helpdesk information

See Covington, GA salary details

$10

$19

$28

How much do remote helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote helpdesk in Covington, GA is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.02 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
What are popular job titles related to Remote Helpdesk jobs in Covington, GA? For Remote Helpdesk jobs in Covington, GA, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Covington, GA look for? The top searched job categories for Remote Helpdesk jobs in Covington, GA are:
What cities near Covington, GA are hiring for Remote Helpdesk jobs? Cities near Covington, GA with the most Remote Helpdesk job openings:
Infographic showing various Remote Helpdesk job openings in Covington, GA as of August 2026, with employment types broken down into 4% Internship, 77% Full Time, 10% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,856 per year, or $19.6 per hour.

Regional Business Manager

Becton, Dickinson and Company

Covington, GA • On-site, Remote

$218K - $360K/yr

Full-time

Re-posted 8 days ago


BD rating

7.3

Company rating: 7.3 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

304th of 487 rated machine equipment manufacturers


Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Summary:

As part of our Global Product Urology & Critical Care Sales Team, you will be responsible for leading the promotion and sales strategy in your territory to meet/exceed revenue goals by developing strong relationships with healthcare professionals and organizations. You will develop a solid understanding of the healthcare environment, needs and challenges and implement appropriate marketing strategies to promote our products and solutions within assigned territories. This includes educating patients, physicians, nurses, hospital administrators and purchasing personnel on the benefits of using our medical products. As a key player in this team, you will ensure that we continue to grow as a leader in the industry.

Responsibilities:

  • Develop and execute product promotional plan for all customers within the assigned geographical area.

  • Work closely with the Key Account Managers to identify business opportunities through regular contact with KAMs, HCP's, and Health Care Organizations.

  • Assist the Key Account Managers to develop and execute account specific promotional plans.

  • Develop and maintain close working relationship with Health Care Professionals and other members of the Health Care System within the assigned territory.

  • Assist in the development of new business opportunities for all customers within the assigned geographical area.

  • Provide feedback to the Marketing department regarding competitive activity and customer preferences.

  • Analyze sales trends and provide feedback to management.

  • Educate and train customers regarding proper use of our products.

  • Prepare reports and forecasts related to sales activities and projected revenues.

  • Identify and evaluate market trends, issues and opportunities.

Qualifications:

  • Bachelor's degree required; MBA preferred.

  • Minimum 5 years experience in Medical Sales or equivalent industry experience such as clinical or marketing.

  • Experience in the medical device or pharmaceutical industries strongly preferred.

  • Demonstrated track record of achieving results in a complex and dynamic organization.

  • Excellent interpersonal skills and ability to build relationships at all levels of the organization.

  • Strong communication skills both written and verbal.

  • Ability to effectively communicate with various audiences including customers, peers, and senior leadership.

  • Strong analytical and problem solving skills.

  • Must have demonstrated success in leading change initiatives.

  • Proven leadership capabilities and the ability to inspire others.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

$218,371 - $360,311 - Annual Range includes Base + Incentive

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

r a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

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Primary Work LocationUSA GA - Covington BMDAdditional LocationsWork Shift

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About BD

Sourced by ZipRecruiter

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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