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Remote Helpdesk Support Jobs in Scranton, PA (NOW HIRING)

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Remote Helpdesk Support information

See Scranton, PA salary details

$12

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$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote helpdesk support in Scranton, PA is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What job categories do people searching Remote Helpdesk Support jobs in Scranton, PA look for? The top searched job categories for Remote Helpdesk Support jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Remote Helpdesk Support jobs? Cities near Scranton, PA with the most Remote Helpdesk Support job openings:

Remote AI Task Reviewer - Flexible Hours, No Experience Needed

RLDG

Noxen, PA โ€ข Remote

$25/hr

Full-time

Re-posted 3 days ago


Job description

About the gig

Join our distributed team as a Remote AI Task Reviewer and help improve AI systems by completing short, style online tasks. This is an easy-to-learn role with full training and ongoing support. No prior experience is required.

What youโ€™ll do
  • Log in to a secure dashboard and follow task instructions
  • Complete interactive game-style tasks within SLA deadlines
  • Flag anomalies or edge cases and leave brief notes
  • Work independently with chat-based support when needed
Perks & Benefits
  • $25/hr + bonuses
  • Work from home on your own schedule
  • Weekly payouts via direct deposit
  • Flexible hours: 5โ€“20 hours/week, set your own schedule
  • No experience needed. Full training provided
What weโ€™re looking for
  • Detail-oriented and dependable
  • Strong written communication
  • Able to follow complex instructions
  • Motivated to work independently and manage your time

Eligibility

  • Reside in Pennsylvania or Michigan (required)
  • Able to pass a background and employment credit check
  • Authorized to work in the U.S.
  • Have a laptop or tablet to complete tasks

How to Apply:

Apply online (takes 3 minutes). Youโ€™ll complete a short puzzle-style assessment to demonstrate your problem-solving skills. If accepted, youโ€™ll begin onboarding right away.

If youโ€™re looking for a well-paid, fully remote side gig you can do from your own laptop or tablet, apply today and start earning soon.

Flexible gig. Real opportunity.