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Remote Helpdesk Support Jobs in Philadelphia, PA

Camesi Agency

Sales Manager Remote

Philadelphia, PA · Remote

$80K - $120K/yr

The Camesi Agency is a rapidly growing, fully remote brokerage focused on helping families protect ... Licensing and training support are provided. Key responsibilities: * Lead, coach, and motivate a ...

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · Remote

$17.25 - $22.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · Remote

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Philadelphia, PA

Remote Helpdesk Support information

See Philadelphia, PA salary details

$12

$23

$34

How much do remote helpdesk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote helpdesk support in Philadelphia, PA is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Philadelphia, PA?

For Remote Helpdesk Support jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Philadelphia, PA look for?

The top searched job categories for Remote Helpdesk Support jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Helpdesk Support jobs?

Cities near Philadelphia, PA with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,591 per year, or $23.4 per hour.

Manager Long Term Services & Support PA CHC

Amerihealth Caritas

Philadelphia, PA • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

AmeriHealth Caritas rating

8.3

Company rating: 8.3 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

132nd of 315 rated insurance

Job description

Qualified candidates must live in PA and be able to travel throughout the entire state same day as needed.

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. We want to connect with you if you're going to make a difference.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

Role Overview

The Manager will focus on departmental integrity, learning, and data management. They will also be the  Community HealthChoices Long-Term Service and Support subject matter expert, ensure compliance with program and contractual requirements, assist with developing and managing policies and procedures, and ensure alignment with State and Federal Requirements. 

Work Arrangement

  • Remote
  • Qualified candidates must live in PA and be able to travel throughout the entire state same day as needed. 
     

Responsibilities

  • Conduct audits related to departmental compliance with LTSS policies
  • Assists in the day-to-day management of the department and participates as an internal SME as directed
  • Development of workflow and desk-level tools for departmental education, training, and ongoing in-services
  • Assist in coordinating provider, staff, and member outreach, education, and training
  • Develop and coordinate departmental communication pieces for both internal and external stakeholders
  • Prepares, coordinates, and verifies data and reports for the LTSS department
  • Assures that outbound and inbound data are QA’d and prepared for submission promptly
  • Maintains and presents key metrics to departmental leadership routinely as directed
  • Directly oversee the transitional services function within the department
  • As needed in new business situations, assume the role of phasing in the State’s Home and community-based Service system, roles, and responsibilities


Education/Experience

  • Bachelor’s Degree required.
  • 3 to 5 years of experience with HCBS Waivers, Habilitation, Institutional Services, and Health Homes.
  • 3 to 5 years of Leadership and Management experience required.

Skills & Abilities

  • Knowledgeable in preparing educational materials, presentations, and overall adult learning methodologies.
  • Knowledgeable in basic data analytics related to aggregating, distinguishing, and displaying data for reporting purposes.
     

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

What AmeriHealth Caritas employees say

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