Remote Helpdesk Support Jobs in Miami, FL (NOW HIRING)

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location: Remote
Schedule: 8:30AM 5:00PM (Time Zone: CT, EST, MT)

Position Summary

The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.

Key Responsibilities

Remote Clinical Care & Patient Management

• Conduct patient evaluations, consultations, and follow-up care via video
• Support and guide in-clinic staff through hearing assessments and testing procedures remotely
• Interpret test results and provide accurate clinical diagnoses
• Recommend appropriate hearing aids and treatment plans based on patient needs
• Provide patient counseling on hearing loss, device use, expectations, and care
• Deliver ongoing support for adjustments, concerns, and patient satisfaction

Remote Sales & Treatment Support

• Guide patients through the hearing aid selection and purchasing process via video
• Partner with clinic staff to support case acceptance and improve conversion rates
• Educate patients on product options, features, and benefits in a clear, patient-friendly manner
• Provide remote verification support and ensure proper device fitting and performance

Technical Troubleshooting & Support

• Troubleshoot hearing aid, software, and connectivity issues in real time
• Support clinics and patients with remote device programming and adjustments
• Assist with resolving sound quality concerns and device performance issues
• Provide technical guidance to clinic staff on equipment and workflows

Clinic & Staff Collaboration

• Work closely with clinic teams to support patient flow and ensure efficient appointments Act as a clinical resource for providers and staff needing audiology expertise
• Provide on-demand or scheduled support for clinics without on-site audiologists
• Train and coach clinic staff on best practices for remote care delivery

Program Development & Process Improvement

• Develop and refine workflows for remote testing, consultations, and sales processes
• Identify opportunities to improve patient experience and operational efficiency
• Assist in implementing standardized procedures for tele-audiology services
• Maintain high standards of clinical quality, compliance, and documentation

Credentialing, Compliance & Billing Support

• Participate in insurance credentialing processes as required to enable billing for audiology services
• Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
• Ensure accurate and timely clinical documentation to support billing and reimbursement Adhere to all regulatory, compliance, and telehealth billing requirements

Additional Duties

• Provide real-time audiology support across multiple clinic locations as needed
• Ensure all services meet clinical, ethical, and regulatory standards
• Adapt to evolving technology and telehealth best practices

NationsBenefits is an Equal Opportunity Employer.