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Remote Helpdesk Support Jobs in Detroit, MI (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Sterling Heights, MI · On-site +1

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Inside Sales Representative

Detroit, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're not just another distributor, we're a trusted partner in helping fitness facilities grow ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

ForgeFit

Remote Inside Sales Representative

Warren, MI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're not just another distributor, we're a trusted partner in helping fitness facilities grow ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

InsuraTec

Sales Representative (Remote)

Detroit, MI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Detroit, MI

Remote Helpdesk Support information

See Detroit, MI salary details

$12

$22

$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote helpdesk support in Detroit, MI is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Detroit, MI?

For Remote Helpdesk Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Detroit, MI look for?

The top searched job categories for Remote Helpdesk Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Helpdesk Support jobs?

Cities near Detroit, MI with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,671 per year, or $22.9 per hour.

Home Help Program Specialist

Castle Rock Home Care

Warren, MI • On-site, Remote

$65K - $80K/yr

Other

Re-posted 4 days ago

Job description

Home Help Program Specialist (Current or Former MDHHS Employee Preferred)

Home Choice is seeking a knowledgeable professional with experience in Michigan's Home Help Program.

Employment Type:

  • Full-time or Part-time

  • In-office, Remote (Work from Home), or Hybrid

Preferred Qualifications:

  • Current or former Michigan Department of Health and Human Services (MDHHS) employee

  • Experience with the Home Help Program, including assessments, eligibility, authorizations, and case management

  • Strong understanding of MDHHS Home Help policies and procedures

  • Excellent communication and organizational skills

Responsibilities:

  • Assist with Home Help operations and compliance

  • Work with clients, caregivers, and MDHHS staff

  • Help resolve authorization and enrollment issues

  • Provide guidance on Home Help program policies and procedures

Compensation:
65k-90k based on experience

Current and former MDHHS Home Help caseworkers, specialists, supervisors, and program staff are strongly encouraged to apply.

Castle Rock Home Care logo

About Castle Rock Home Care

Sourced by ZipRecruiter

We Care About Home Care Dedicated to servicing those in need of home health aides that can provide assistance with personal care such as bathing, cooking, dressing, running errands, and housekeeping Quality Professionals Home health aides provide quality health services and assistance with activities of daily living (ADLs) all with a personal and professional touch. Community Service Service patients with caregivers across the New York area, including Queens, Brooklyn, Canarsie, Far Rockaway, Manhattan, and the Bronx

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2017

Social media

Facebook

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