ZipRecruiter

Log In

2

Remote Helpdesk Support Jobs in Detroit, MI (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Here, you're not just building a career; you're helping redefine the future of real estate investing. Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ...

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Here, you're not just building a career; you're helping redefine the future of real estate investing. Product Support Specialist - Remote US or Canada As the face of our brand and the first-line ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

... remote helping individuals in crisis. If you are self-disciplined to work from home and wish to ... Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

  • PTO

... remote helping individuals in crisis. If you are self-disciplined to work from home and wish to ... Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 ...

Soble PLC

Client Support Advisor

Farmington Hills, MI · On-site +1

$36K - $75K/yr

  • Medical

  • Dental

  • Vision

Do you like to help people solve really interesting problems? We are known for helping clients ... Flexible hours and remote work are possible after training is completed. During the first 90 days ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Detroit, MI

Remote Helpdesk Support information

See Detroit, MI salary details

$12

$22

$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote helpdesk support in Detroit, MI is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Detroit, MI?

For Remote Helpdesk Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Detroit, MI look for?

The top searched job categories for Remote Helpdesk Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Helpdesk Support jobs?

Cities near Detroit, MI with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,671 per year, or $22.9 per hour.

Product Support Specialist

InvestNext

Detroit, MI • Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we’re building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we’re democratizing real estate investing for all, and reshaping the future with the same grit and bold vision that has driven Detroit’s resurgence. For us, democratizing real estate investing is more than just a mission—it’s a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We’re building a diverse team that’s passionate about our culture, our product, and our purpose. Joining us isn’t just about a job—it’s about aligning with a movement that combines professional growth with genuine community change. Here, you’re not just building a career; you’re helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada


As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are 
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will

  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.
Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation 
We’re committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company’s sustainability to develop our standardized salary bands across the company. 
Benefits 
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance 
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work 
  • Uncapped paid time off, with a required minimum to support our team’s work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role. 
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

Powered by JazzHR

PHJ1vnG2zy