2

Remote Helpdesk Support Jobs in Baltimore, MD (NOW HIRING)

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Comprehensive training to help you obtain a life insurance license and sharpen sales skills.

Showing results 41-60

Remote Helpdesk Support information

See Baltimore, MD salary details

$12

$23

$33

How much do remote helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote helpdesk support in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are the most commonly searched types of Helpdesk Support jobs in Baltimore, MD?

The most popular types of Helpdesk Support jobs in Baltimore, MD are:

What are popular job titles related to Remote Helpdesk Support jobs in Baltimore, MD?

For Remote Helpdesk Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Baltimore, MD look for?

The top searched job categories for Remote Helpdesk Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Helpdesk Support jobs?

Cities near Baltimore, MD with the most Remote Helpdesk Support job openings:

Infographic showing various Remote Helpdesk Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,847 per year, or $23 per hour.

Full-Time Licensed Marriage and Family Therapist - Remote Opportunity

Unity Support Services

Baltimore, MD โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago


Job description

Position Overview

Unity Support Services is seeking a dedicated and compassionate Full-Time Licensed Marriage and Family Therapist (LMFT) to provide expert counseling and support to individuals, couples, and families. This role is integral to fostering mental health and well-being within the community while working remotely from the comfort of your home, with opportunities to engage in outpatient offices in Baltimore, Maryland as needed.

About the Organization

At Unity Support Services, we are committed to providing comprehensive mental health care that empowers individuals and families to lead healthier lives. Our organization focuses on promoting wellness through a collaborative approach, connecting clients with the right resources for optimal outcomes. We believe in a holistic understanding of mental health, ensuring that our services are both accessible and tailored to meet the diverse needs of those we serve.

Work Environment

This full-time position is designed to offer flexibility while ensuring our employees maintain a work-life balance. While most of your sessions will be conducted virtually, you will have the opportunity to collaborate with colleagues and attend occasional meetings in our outpatient facility located in Baltimore, Maryland. Our supportive culture encourages teamwork and shared learning among professionals dedicated to mental health care.

Key Responsibilities
  • Develop a trusting rapport with clients, creating a safe environment for open communication and effective counseling.
  • Conduct thorough assessments to diagnose mental health disorders, customizing treatment plans to cater to each clientโ€™s unique needs.
  • Facilitate individual and group therapy sessions using evidence-based practices, employing tools such as Cognitive Behavioral Therapy (CBT) and Solution-Focused Brief Therapy (SFBT) to drive results.
  • Implement ongoing evaluations to measure client progress, adjusting treatment plans as necessary to ensure the best possible outcomes.
  • Collaborate with other healthcare professionals, referring clients to specialists whenever necessary to enhance their well-being and therapeutic journey.
  • Stay informed about the latest advancements in mental health care and engage in continuous professional development.
Patient Population / Client Focus

As an LMFT at Unity Support Services, you will play a vital role in addressing the needs of various clients, including individuals facing anxiety, depression, relationship challenges, substance abuse, and trauma. Your ability to connect with diverse groups will be essential, helping families navigate complex dynamics and fostering healthier interactions among all members.

Qualifications
  • A valid license as a Licensed Marriage and Family Therapist (LMFT) is required.
  • A Masterโ€™s or Doctoral degree in Marriage and Family Therapy, Counseling, Social Work, Psychology, or a related field is essential.
  • Strong therapeutic competencies, with a focus on engagement and client motivation.
  • Excellent communication skills and a collaborative approach to teamwork in a virtual environment.
  • Knowledge of evidence-based practices, particularly for co-occurring disorders.
Preferred Experience
  • Prior experience in outpatient therapy settings, particularly with individuals and families.
  • Specialized training or expertise in addiction counseling is a plus.
  • Familiarity with tools designed for remote therapy, such as telehealth platforms and digital health records.
Compensation and Benefits

This full-time position offers a competitive salary range of USD 75,000 โ€“ 100,000 annually, based on experience and qualifications. Unity Support Services provides an extensive benefits package including:

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with company match, ensuring your future is secure.
  • Pay on demand, allowing for flexibility in accessing your earnings.
  • Mileage reimbursement for work-related travel.
  • Paid time off, holiday pay, and an annual bonus plan.
  • Quarterly productivity bonuses as an incentive for exceptional performance.
  • A new hire bonus to welcome you to our team.
Career Growth Opportunities

We believe in fostering the professional development of our employees. As a member of Unity Support Services, you will be encouraged to pursue additional certifications, attend workshops, and participate in training programs designed to enhance your skills. With a commitment to internal promotions and leadership development, you will find numerous pathways to advance your career within our organization.

Why Join Our Team

At Unity Support Services, youโ€™ll join a passionate team dedicated to transforming lives through effective mental health care. This role allows you to make a measurable impact while working in an environment that values community, innovation, and professional growth. Embrace the opportunity to work alongside a talented group of mental health professionals and contribute to our mission of promoting unity and empowerment in mental health.

Application Information

If you are ready to make a difference and join our team, we encourage you to apply with your resume and a cover letter detailing your experience and vision for mental health therapeutic practice. Take the first step towards a fulfilling career at Unity Support Services today!