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Remote Helpdesk Support Jobs in New York (NOW HIRING)

BK Behavior

Remote BCBA | FREE LBA Support!!

Brooklyn, NY · Remote

$78K - $95K/yr

... provide remote Applied Behavior Analysis (ABA) services to children and families across multiple ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

Ovation Workplace Services Inc.

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EUC Support/Network Support (Remote)

Summit, NJ · Remote

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

Building and maintaining good relationships with already approved old and new vendors · Diagnose and troubleshoot issues with existing telecom systems · Provide technical support to customers and ...

New

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Remote Helpdesk Support information

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are popular job titles related to Remote Helpdesk Support jobs in New York?

For Remote Helpdesk Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in New York look for?

The top searched job categories for Remote Helpdesk Support jobs in New York are:

What cities in New York are hiring for Remote Helpdesk Support jobs?

Cities in New York with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote BCBA | FREE LBA Support!!

BK Behavior

Brooklyn, NY • Remote

$78K - $95K/yr

Full-time

Posted 9 days ago

Job description

Board Certified Behavior Analyst

We are seeking a Board Certified Behavior Analyst (BCBA) to provide remote Applied Behavior Analysis (ABA) services to children and families across multiple states. In this role, you will conduct assessments, develop and oversee individualized treatment plans, supervise behavior technicians, and collaborate with caregivers to support meaningful and measurable progress.

Responsibilities

  • Conduct behavioral assessments and develop individualized ABA treatment plans
  • Provide clinical supervision and guidance to behavior technicians implementing programs
  • Monitor client progress and adjust treatment plans as needed
  • Collaborate with caregivers and multidisciplinary teams to support treatment goals
  • Maintain accurate documentation and ensure services align with ethical and clinical standards

Qualifications

  • Active BCBA certification in good standing
  • Master’s degree in Behavior Analysis, Psychology, Education, or a related field
  • Experience providing ABA services to individuals with autism or developmental disabilities preferred
  • Strong communication and organizational skills

What We Offer

  • Fully remote position with flexible scheduling
  • No minimum or maximum caseload requirements
  • No non-compete agreements
  • LBA Expansion Program with support and reimbursement for additional state licensure
  • A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and professional success