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Remote Help Desk Jobs in Secaucus, NJ (NOW HIRING)

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site +1

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

... the IT help desk -- and partner closely with the CFO, executive leadership team, business-unit ... Remote within the United States. * Ability to work Eastern Time business hours. * Occasional travel ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

L'attitude

Mortgage Loan Closer

Jersey City, NJ · Remote

$150K - $175K/yr

Here, you'll get no desk or tech fees, high earning potential, and a collaborative culture focused on helping you succeed--not micromanaging your every move. This is a W-2, remote role with benefits ...

WES

Grants Associate (Remote)

Manhattan, NY · Remote

$48K - $59K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Offer accurate, helpful, and timely information. Investigate and resolve customer inquiries ... Sitting or standing at a desk * Working at a computer * Wearing a headset Remote Work and ...

Wing Assistant

Sales Development Representative

Newark, NJ · Remote

$40K - $50K/yr

... help startups, SMBs, and enterprises move faster and do more with less. Our growth is fueled by ... A reliable home/remote work setup and the self-discipline to run a high-volume desk without an ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Offer accurate, helpful, and timely information. Investigate and resolve customer inquiries ... Sitting or standing at a desk * Working at a computer * Wearing a headset Remote Work and ...

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Remote Help Desk information

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How much do remote help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote help desk in Secaucus, NJ is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Secaucus, NJ? The most popular types of Help Desk jobs in Secaucus, NJ are:
What are popular job titles related to Remote Help Desk jobs in Secaucus, NJ? For Remote Help Desk jobs in Secaucus, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Secaucus, NJ look for? The top searched job categories for Remote Help Desk jobs in Secaucus, NJ are:
What cities near Secaucus, NJ are hiring for Remote Help Desk jobs? Cities near Secaucus, NJ with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Secaucus, NJ as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,957 per year, or $23.5 per hour.

Audio/Visual Specialist

U.S. Courts

New York, NY • On-site, Remote

$70K - $137K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Summary
The Audio Visual Specialist is responsible for hands-on management and support of the court's AV and telecommunications infrastructure, including but not limited to, AV technology procurement and installation, courtroom sound, digital recording, electronic evidence presentation, AV conferencing, streaming, and telephony systems.
This position is open until filled. Applications received by August 20, 2026 will receive priority consideration.
Learn more about this agency
Duties
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Responsibilities include but are not limited to:
  • Conduct day-to-day court technology operations to include off-site events to ensure reliability and effectiveness. Equipment includes but is not limited to video cameras and displays, microphones, lighting, and mixing boards.
  • Manage video and teleconferences for the Court, to include scheduling, testing, setting up equipment, configuring services, managing recordings and presentation materials, and troubleshooting end user device software and connectivity for on-site and remote participants.
  • Train and advise users on best practices for online presentations and secure communications with video and teleconferencing, chat, file, information and screen sharing, etc.
  • Develop, recommend, implement, and instruct on standard policies and procedures pertaining to the introduction and utilization of AV technology and equipment.
  • Procure, install, configure, maintain, and establish inventory control of AV and telecommunications technology. Perform testing and regular preventative maintenance. Supervise work performed by vendors/contractors.
  • Assist with developing and implementing short-range and long-range audio/visual technology improvement plans, ensuring that changes can be implemented with minimal operational disruptions.
  • Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to include referral to subject matter expert, as needed.
  • Manage and support telephone configurations and voicemail accounts.
  • Perform other duties as assigned.

Requirements
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Conditions of employment
  • Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.
  • As condition of employment, the selected candidate must successfully complete a five-year background investigation, and every five years thereafter will be subject to a re-investigation.

Qualifications
Qualified applicants should have a minimum of three years of specialized experience. Specialized experience is progressively responsible experience in the implementation, configuration, maintenance, and support of AV technology such as AV infrastructure, distribution systems, cabling, and hardware and software, including Crestron, Cisco, Biamp, and Extron products.
Applicant performance history must demonstrate outstanding customer service and troubleshooting skills, an ability to interact effectively with all levels of personnel, to work in a collaborative team environment, and professional responsibility. Excellent written and oral communication skills, especially the ability to clearly and patiently explain technical issues to non-technical users, as well as accurately document problems and remedies, are required. The candidate must be detail oriented and have strong analytical skills, able to identify issues, evaluate needs, and recommend, develop, and implement solutions. Additionally, this position requires the ability to lift items weighing up to 30 pounds and perform moderate physical effort including moving, connecting, or setting-up equipment.
COURT PREFERRED QUALIFICATIONS
  • Bachelor's Degree from an accredited college or university in a technical field.
  • Certifications in AV systems.
  • AV experience in federal or state courts, public agencies, law firms or other legal environments.

Education
This job does not have an education qualification requirement.
Additional information
  • Federal court employees are appointed under the excepted service.
  • Employees are required to use Electronic Funds Transfer (EFT) for payroll direct deposit.
  • Employees are required to adhere to the Code of Conduct for Judicial Employees.

The U.S. Court of International Trade is an Equal Employment Opportunity Employer.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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The Judiciary offers a comprehensive benefits package. Benefits include, in part, paid vacation and sick leave, paid holidays, life insurance, health benefits, retirement benefits such as a defined benefit pension plan (Federal Employees' Retirement System) and a defined contribution plan with employer match (Thrift Savings Plan). For more information about benefits offered to most federal employees, click here or go to: https://www.uscourts.gov/careers/benefits. In addition, the Court offers an employee recognition program, commuter benefit program, fitness center, professional development opportunities, and a flexible work schedule/telework.

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