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Remote Help Desk Jobs in Maple Grove, MN (NOW HIRING)

Fast Horse

Integrated Campaign Manager

Minneapolis, MN · On-site +1

We need CMO thinkers looking to push boundaries, help reimagine modern marketing and do career ... Mondays and Fridays offer the option for remote work days. We offer highly competitive salaries and ...

Stagwell Global LLC

Producer

Minneapolis, MN · On-site +1

$70K - $80K/yr

Become a trusted partner to Creative by helping to elevate the work, while staying within the ... Remote work allowed within the U.S. * Quarterly travel to MN corporate office as needed for ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Maple Grove, MN

Remote Help Desk information

See Maple Grove, MN salary details

$13

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote help desk in Maple Grove, MN is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the most commonly searched types of Help Desk jobs in Maple Grove, MN?

The most popular types of Help Desk jobs in Maple Grove, MN are:

What job categories do people searching Remote Help Desk jobs in Maple Grove, MN look for?

The top searched job categories for Remote Help Desk jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Remote Help Desk jobs?

Cities near Maple Grove, MN with the most Remote Help Desk job openings:

Remote Help Desk jobs near you

Project Admin - Engineering & Construction Projects

System One

Minneapolis, MN • Remote

$29/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Position: Project Admin – Engineering & Construction Projects Location: Hybrid – Denver, CO | Minneapolis, MN | Amarillo, TX Schedule: Full-Time | Hybrid (Onsite Tuesday–Thursday, Remote Monday & Friday as business needs permit) Hourly Pay Rate: $29.00/hr. Duration: 12-Month Contract with Strong Potential for Extension and Conversion System One is seeking a highly organized and detail-oriented Project Coordinator to support a Strategic Projects Group responsible for major energy infrastructure and capital projects. This role will provide project coordination support for new build projects, including renewable energy projects, wind farms, solar projects, repower initiatives, substations, transmission projects, and other large-scale capital programs. Most projects supported by this team are valued at $15M+ and require strong coordination, document management, and communication skills to ensure project deliverables are completed accurately and on schedule.

Responsibilities The Project Coordinator will be responsible for managing project documentation, coordinating engineering deliverables, and supporting project teams throughout the lifecycle of major construction and infrastructure projects. Key responsibilities include:
  • Process and coordinate engineering drawings, RFI submittals, and project documentation.
  • Manage document workflows, approvals, and project deadlines.
  • Maintain tracking logs for document submissions, reviews, and required actions.
  • Monitor shared project email inboxes and coordinate responses.
  • Route drawings and documentation to project stakeholders for review and approval.
  • Follow up with team members to ensure approvals are completed by required deadlines.
  • Maintain electronic and physical project document libraries.
  • Review documents for accuracy, completeness, and quality.
  • Modify and manage PDF documents using tools such as Bluebeam, Adobe Acrobat Pro, and ProjectWise.
  • Prepare large-format drawing packages and project documentation for construction teams.
  • Print, organize, bind, and package drawings and project documents for shipment to field locations.
  • Support project managers, engineers, construction teams, and suppliers with documentation needs.
  • Assist with multiple projects while maintaining strong attention to detail and organization.
Typical Day A typical day will include a combination of administrative coordination, document management, and hands-on project support. Daily activities may include:
  • Reviewing and responding to project-related emails.
  • Tracking document submissions and outstanding approvals.
  • Coordinating drawing reviews with engineers and project stakeholders.
  • Updating project tracking tools and documentation logs.
  • Preparing large drawing sets and project packages.
  • Working with project teams to ensure deadlines are met.
  • Supporting construction and engineering teams with required documentation.
This position provides a balance between desk-based coordination and hands-on tasks such as preparing printed drawing packages and project materials.
Required Qualifications
  • 2–4 years of experience in a professional administrative, project coordination, or document control environment.
  • Experience managing technical documentation, drawings, or project files.
  • Strong attention to detail and ability to perform quality checks on documents.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Proficiency with Microsoft Office Suite, including:
    • Outlook
    • Teams
    • SharePoint
    • OneNote
Preferred Qualifications
  • Experience supporting engineering, construction, utility, renewable energy, or infrastructure projects.
  • Experience with:
    • ProjectWise
    • Bluebeam
    • Adobe Acrobat Pro
    • PDF editing and document management systems
  • Previous experience working with large construction or engineering organizations.
  • Background supporting document control or project administration functions.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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