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Remote Help Desk Technician Jobs in Seattle, WA (NOW HIRING)

Koenig & Bauer US, Inc

Technician/Mechanic

Medina, WA · Remote

$27 - $46/hr

Location: 100% Remote with nearly 100% business travel domestically Reports to: Service Manager ... you can help, informing customer of your findings as well as recommended action plan including ...

Cigna

Pharmacy Technician Representative - Accredo

Kent, WA · On-site +1

$19.75 - $24/hr

You'll help process and ship medications to patients who rely on us. For more than 30 years ... This position is fully onsite and does not permit remote work. Any references to homebased internet ...

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How much do remote help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk technician in Seattle, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.57 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
More about Remote Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Seattle, WA? The most popular types of Help Desk Technician jobs in Seattle, WA are:
What are popular job titles related to Remote Help Desk Technician jobs in Seattle, WA? For Remote Help Desk Technician jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Seattle, WA look for? The top searched job categories for Remote Help Desk Technician jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Help Desk Technician jobs? Cities near Seattle, WA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Seattle, WA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,799 per year, or $26.3 per hour.

Field Service and Support Technician

Passport Technology USA, Inc

Seattle, WA • Remote

$25 - $29/hr

Full-time

Posted 9 days ago

Job description


Field Support Technician - Washington (Arlington,Seattle,Tacoma)


OUR COMPANY

Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada.

Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.


OVERVIEW

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our technology solutions. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

DUTIES AND RESPONSIBILITIES

General Duties:

  • Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products.
  • Install, configure, and maintain our hardware and software products, ensuring they meet quality and performance standards.
  • Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently.
  • Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary.
  • Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing.
  • Train casino personnel on the proper use and maintenance of our products.
  • Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
  • Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.
  • Maintain accurate records of service calls, repairs, and client interactions within Company’s ticketing system.

QUALIFICATIONS AND EXPERIENCE

  • Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software.
  • Knowledge of payment, loyalty, technology, hardware, and software systems.
  • Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
  • Customer-focused approach with a strong commitment to client satisfaction.
  • Ability to work independently and adapt to changing environments and priorities.
  • Familiarity with remote assistance tools and basic networking concepts.

CERTIFICATES AND/OR LICENSES REQUIREMENTS

  • Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous.
  • Employee shall qualify to for apply for Casino and Tribal licensing
  • Valid Driver’s License

PHYSICAL REQUIREMENTS

  • This role involves frequent travel to casino locations to provide on-site technical support.
  • Physical ability to lift and move equipment as needed for installations and repairs.
  • Ability to lift 30 lbs.