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Remote Help Desk Support Jobs in Austin, TX (NOW HIRING)

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

... remote. This position is based at our Austin, TX headquarters. The available shifts are Monday ... Effective management of multiple cases using the Zoho Desk ticketing system * Providing support to ...

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

You'll be one of the members of our technical support team, helping define the playbook and set the ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

Install, configure, and deploy hardware, software, and peripherals for onsite and remote users ... Desk operations, training, and quality assurance activities. * Escalate and help resolve complex ...

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All JobsHelp Desk Support JobsRemote Help Desk Support JobsRemote Help Desk Support Jobs in Austin, TX

Remote Help Desk Support information

See Austin, TX salary details

$12

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$33

How much do remote help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote help desk support in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the key skills and qualifications needed to thrive as a remote help desk support?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What is a remote help desk support?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.
What are popular job titles related to Remote Help Desk Support jobs in Austin, TX? For Remote Help Desk Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Support jobs in Austin, TX look for? The top searched job categories for Remote Help Desk Support jobs in Austin, TX are:
Remote Help Desk Support jobs near you

Technical Support Agent (Video)

Brivo

Austin, TX • On-site, Remote

$18 - $21/hr

Full-time

Posted 5 days ago

Job description

Description
This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays.  

Key Responsibilities

  • Accepting support requests from several channels (chat, phone, email)
  • Effective management of multiple cases using the Zoho Desk ticketing system
  • Providing support to the Inside Sales and Sales Engineering Teams
  • Testing and evaluating new technologies
  • Developing camera support files
  • Performing other related duties as assigned


Skills, Knowledge & Expertise
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Professional and pleasant telephone manner
  • Ability to explain technical issues to technical and nontechnical employees and customers
  • Strong analytical and problem-solving skills
  • Proficient with or the ability to quickly learn an array of hardware and software
  • Intermediate knowledge of networking
  • Intermediate knowledge of Linux
  • Minimum of two years of relevant experience