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Remote Help Desk Hospital Jobs (NOW HIRING)

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

Base-2 Solutions, LLC

Help Desk Representative

$18 - $23/hr

Remote * Work Type: Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Representative to support ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ... illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

The Support, Help Desk will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall ...

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All JobsRemote Help Desk Hospital Jobs

Remote Help Desk Hospital information

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$12

$23

$33

How much do remote help desk hospital jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote help desk hospital in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Hospital professional, and why are they important?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What is a Remote Help Desk Hospital job?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.
More about Remote Help Desk Hospital jobs
What cities are hiring for Remote Help Desk Hospital jobs? Cities with the most Remote Help Desk Hospital job openings:
What are the most commonly searched types of Help Desk Hospital jobs? The most popular types of Help Desk Hospital jobs are:
What states have the most Remote Help Desk Hospital jobs? States with the most job openings for Remote Help Desk Hospital jobs include:
What job categories do people searching Remote Help Desk Hospital jobs look for? The top searched job categories for Remote Help Desk Hospital jobs are:
Remote Help Desk Hospital jobs near you
Infographic showing various Remote Help Desk Hospital job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 8% Part Time, 12% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Specialist

Help Desk Specialist

Ardent Eagle Solutions

Washington, DC • On-site, Remote

$26 - $33/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Overview
The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.
This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.
Background
Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.
Responsibilities
  • Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
  • Provide troubleshooting and resolution support for:
    • Email systems and account access
    • Network directories and user permissions
    • Computer operating systems (Windows and macOS)
    • Standard desktop applications (e.g., Microsoft Office Suite)
    • Applications developed or deployed under the contract
  • Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
  • Support and troubleshoot printer and connectivity issues
  • Document, track, and manage incidents and service requests using a ticketing system
  • Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
  • Maintain accurate records of issues, resolutions, and user interactions
  • Provide clear, professional communication and guidance to users with varying levels of technical proficiency
  • Contribute to knowledge base articles and standard operating procedures as needed

Qualifications
  • Approximately 2 years of experience in a help desk, technical support, or related IT support role
  • Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
  • Experience supporting both Windows (PC) and macOS environments
  • Strong customer service skills with the ability to communicate technical information clearly and effectively
  • Familiarity with ticketing systems and incident management processes
  • Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
  • This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education
Associate's Degree (AA/AS) in Information Technology, Computer Science, or a related field
  • Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s)
Industry-recognized certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Apple Certified Support Professional (ACSP)

Compensation
The compensation range for this position is $26 - $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.
Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company's discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.
Location and Work Hours
This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.
Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.
Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM - 3:00 PM ET.
When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.
This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.
Benefits and EEO
At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:
  • Matching 401(k) Plan
  • Continuing Education Assistance
  • Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

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