Remote Help Desk Analyst Jobs in Needham, MA (NOW HIRING)

Senior Product Specialist (State Street Bank and Trust Company; Burlington, MA): The Senior Product Specialist delivers next generation infrastructure, using emerging technologies like AI and Blockchain. Specific duties include: Responding to requests for technical assistance via phone and email; Diagnosing software issues and recommending the appropriate solution; Providing follow-up and status update calls to clients; Analyzing problems, answering questions and providing training related to the software; Identifying and testing workarounds for bugs or deficiencies in the software; Identifying and implementing efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc; Aligning risk and control processes into day-to-day responsibilities to supervise and mitigate risk and raising appropriately; Coordinating with engineering, product management, and 3rd party entities as needed to ensure the correct attention is brought to open customer issues; Following a standard set of procedures and methods when responding to customer requests or inquiries; Conducting research on questions and issues using available information resources and other product specialists; Keeping a detailed log of all customer interactions and preparing resolution reports for issues reported by the customer; and Utilizing and administering the help desk software. Hybrid remote telecommuting permitted pursuant to company policy.

Minimum requirements: Bachelor's degree or its equivalent in Computer Science or related technical field; plus 5 years in any occupation/title providing experience in Financial Technology and application production support.

Must have the following: Proven exposure to SQL and fundamental understanding of relational database theory and/or specific knowledge of Oracle/Microsoft SQL Server; Proven exposure to one or more structured programming languages; Demonstrated solid experience in system administration - system configuration management, resource sharing, operating system fundamentals; Proven ability to work in a mission-critical production support environment; Demonstrated understanding of Trade Life Cycle and System Development Life Cycle; Proven strong communication and interpersonal skills, written and oral, including confident interaction with senior stakeholders; Demonstrated strong analytical skills including process analysis as well as strong interest in the underlying detail of the analysis; Demonstrated history of solving complex technical problems with a keen eye for detail and strong analytical mindset; and Demonstrated experience of Oracle or SQL Database loads and queries/stored procedures performance tuning. (Unless otherwise indicated, State Street is seeking the stated ability in the skills listed above with no specific number of years or amount of experience required. All experience can be gained concurrently.)

To apply to this position, you must click the "Apply" button on this page and complete the online application. An EOE.

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Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.