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Remote Help Desk Analyst Jobs in Needham, MA (NOW HIRING)

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

THE ROLE As a RevOps Systems Analyst, you will help identify promising markets, companies, products ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

Platform Operations Analyst

Boston, MA · Remote

THE ROLE As a Platform Operations Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

THE ROLE As a RevOps Systems Analyst, you will help identify promising markets, companies, products ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

Operator Research Analyst

Boston, MA · Remote

THE ROLE As a Operator Research Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

RevOps Systems Analyst

Boston, MA · Remote

THE ROLE As a RevOps Systems Analyst, you will help identify promising markets, companies, products ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

Investment Strategy Analyst

Boston, MA · Remote

THE ROLE As a Investment Strategy Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

SaaS Product Analyst

Boston, MA · Remote

THE ROLE As a SaaS Product Analyst, you will help identify promising markets, companies, products ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

New

Initio Capital

RevOps Automation Analyst

Boston, MA · Remote

THE ROLE As a RevOps Automation Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

New

Initio Capital

Data Governance Analyst

Boston, MA · Remote

THE ROLE As a Data Governance Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

New

Initio Capital

Market Mapping Analyst

Boston, MA · Remote

THE ROLE As a Market Mapping Analyst, you will help identify promising markets, companies, products ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

DoiT

Head of Deals Desk & Pricing Strategy

Boston, MA · Remote

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...

Initio Capital

Business Strategy Analyst

Boston, MA · Remote

THE ROLE As a Business Strategy Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Needham, MA

Remote Help Desk Analyst information

See Needham, MA salary details

$15

$26

$39

How much do remote help desk analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote help desk analyst in Needham, MA is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What cities near Needham, MA are hiring for Remote Help Desk Analyst jobs? Cities near Needham, MA with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,583 per year, or $26.2 per hour.

Junior Systems Administrator (00595)

PMA Consultants Careers

Boston, MA • On-site, Remote

$82K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Position Summary

PMA Consultants is seeking a skilled, proactive, and client-focused Junior Systems Administrator to support Project Controls for capital programs through the administration, optimization, and continuous improvement of project management information systems. Working under the direction of the PMWeb Senior Administrator, this role plays a key part in supporting project teams by ensuring PMWeb operates efficiently and effectively across multiple projects.

The Junior Systems Administrator will help administer and enhance PMWeb, support end users, resolve help desk requests, configure system workflows, and contribute to process improvements. The ideal candidate is detail-oriented, technically proficient, and committed to delivering exceptional client service while helping ensure system performance, data integrity, and operational efficiency align with project and business objectives.

Organizational Responsibilities
  • Administer, configure, and maintain PMWeb modules, including Cost, Schedule, Forms, and Workflows.
  • Support user account setup, permissions, project structures, and system administration activities.
  • Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely manner.
  • Perform routine system audits to help ensure data accuracy, compliance, and integrity.
  • Assist with system enhancements, upgrades, testing, and integrations in collaboration with senior administrators, IT teams, and vendors.
  • Support the evaluation and implementation of platform enhancements and process improvements.
  • Assist in analyzing business processes and aligning PMIS functionality with project requirements.
  • Participate in business requirements gathering, system configuration, and workflow development.
  • Support data migration efforts, system testing, and validation activities.
  • Maintain system configuration documentation, user guides, and standard operating procedures.
  • Develop and update training materials and assist with end-user onboarding and training.
  • Gather user feedback, track enhancement requests, and support change management activities.
  • Build strong working relationships with project teams and cross-functional stakeholders.
  • Participate in project meetings and communicate system updates to technical and non-technical users.
  • Support Project Controls teams by ensuring PMIS solutions align with project and business objectives.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree in Computer Information Systems, Construction Management, Information Technology, Engineering, or a related field. Relevant professional experience may be considered in lieu of, or as a supplement to, the education requirement. 
  • 2+ years of experience supporting PMWeb or a similar Project Management Information System (PMIS).
  • Experience administering or supporting PMWeb is preferred.
  • Familiarity with PMIS platforms such as PMWeb, e-Builder, Unifier, Procore, or similar systems.
  • Understanding of Project Controls, project accounting, or capital program management.
  • Experience with reporting and data visualization tools such as Power BI or Tableau is preferred.
  • Experience supporting capital projects or capital programs is preferred.
  • Basic understanding of system integrations, APIs, and data management principles is a plus.
  • Strong analytical, problem-solving, and customer service skills.
  • Excellent written and verbal communication skills with the ability to support both technical and non-technical users.
  • Ability to manage multiple priorities in a collaborative, fast-paced environment.
$82,749 - $97,230 a year

The salary range for this position is $ 82,749 - $97,230.

A hired employee will be placed within this salary range based on a variety of legitimate business reasons, including but not limited to the individual's scope of relevant experience and geographic location.

Additional Requirements
 
Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.
 
Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.
 
About PMA
 
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.  
 
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.  
 
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.  
 
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.  
 
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a "Best Place to Work." 
 
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
 
EOE, including persons with disabilities and veterans.
 
VEVRAA federal contractor.
 
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