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Remote It Help Desk Jobs in Needham, MA (NOW HIRING)

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$142K - $142K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Revel Staffing

IT Support Supervisor

Boston, MA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

Insource Services, Inc.

IT Manager

Boston, MA · On-site +1

$90K - $222K/yr

In fact, everything we do at Insource is focused on helping our clients achieve their mission and ... The IT Manager will be responsible for the overall management of client relationships and their ...

envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

Hybrid - Boston, MA preferred, or Remote (Eastern Time Zone). Travel: Travel to Boston Office ... Home-office stipend to help you work comfortably from anywhere. Commuter benefits for in-office ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day ... You'll be the go-to person for end-user technical issues across a distributed, remote-first team ...

Insource Services, Inc.

IT Manager

Boston, MA · Remote

$97K - $119K/yr

In fact, everything we do at Insource is focused on helping our clients achieve their mission and ... The IT Manager will be responsible for the overall management of client relationships and their ...

Watts

IT Risk & Compliance Analyst

Andover, MA · On-site +1

$95K - $95K/yr

This role is remote and may be based anywhere within the United States. Primary Job Duties and ... Ability to remain seated at a desk or workstation for extended periods. * Ability to perform ...

Booz Allen Hamilton, Inc.

IT Systems Engineer

Lexington, MA · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0246290 Location: Lexington,MA,US Share job via: Share IT Systems Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Needham, MA

Remote It Help Desk information

See Needham, MA salary details

$13

$25

$36

How much do remote it help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote it help desk in Needham, MA is $25.22, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $28.27 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Needham, MA?

The most popular types of It Help Desk jobs in Needham, MA are:

What are popular job titles related to Remote It Help Desk jobs in Needham, MA?

For Remote It Help Desk jobs in Needham, MA, the most frequently searched job titles are:

What cities near Needham, MA are hiring for Remote It Help Desk jobs?

Cities near Needham, MA with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Needham, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,457 per year, or $25.2 per hour.

Senior IT Manager (Boston)

Lendbuzz

Boston, MA • On-site, Remote

$142K - $142K/yr

Full-time

Re-posted 9 days ago

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.
Key Responsibilities:
  • Leadership & Strategy
  • Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
  • Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
  • Own IT budget, vendor management, and license utilization
 
IT Operations & Service Management
  • Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
  • Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
  • Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
 
Identity, Access & Endpoints
  • Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
  • Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
  • Enforce device compliance, patching, EDR, disk encryption, and secure configurations
 
SaaS & Collaboration
  • Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
  • Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
 
Networks & Office IT
  • Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
  • Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
 
Security, Compliance & Resilience
  • Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
  • Maintain IT controls: configuration management, change control, backups, DR testing, access reviews, and logging
  • Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers
 
 
Key Requirements:
  • Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
  • Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
  • 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
  • 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
  • Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
  • 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
  • Experience managing networking infrastructure across distributed locations
  • Proven track record of developing and implementing IT strategies that drive business growth and innovation
  • Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
  • Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
We believe:
 
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
 
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
 
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
 
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
 
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
 
If you believe these things too then we would love to hear from you!
 
 
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
 
 
A Note on Recruiting Outreach

We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.