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Remote Help Desk Analyst Jobs in Frederick, MD (NOW HIRING)

GDIT

Interface Analyst - RevCycle - EHR

Rockville, MD · Remote

$1.2K/wk

This position is fully remote, US based only. This role requires you to obtain and maintain an in ... Internal mobility team dedicated to helping you own your career. * Professional growth ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

System One

Dynatrace Consultant (remote)

Rockville, MD · Remote

Remote Security Clearance: Active secret clearance or higher Responsibilities * Expand existing ... Help customers leverage AI-powered analytics to reduce noise, accelerate root cause analysis, and ...

Dutch

Virtual Care Veterinarian (Remote)

Hagerstown, MD · Remote

$50 - $80/hr

... that help you focus on patient care. Backed by leading investors, Dutch has the stability and ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Frederick, MD

Remote Help Desk Analyst information

See Frederick, MD salary details

$14

$23

$35

How much do remote help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote help desk analyst in Frederick, MD is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.78 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Frederick, MD?

The most popular types of Help Desk Analyst jobs in Frederick, MD are:

What are popular job titles related to Remote Help Desk Analyst jobs in Frederick, MD?

For Remote Help Desk Analyst jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Frederick, MD look for?

The top searched job categories for Remote Help Desk Analyst jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Remote Help Desk Analyst jobs?

Cities near Frederick, MD with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you

Business and Industry Analyst

Department of Energy Headquarters

Germantown, MD • On-site, Remote

$121K - $158K/yr

Full-time

Posted 3 days ago

New

Job description

Summary
This position is part of the Office of the Chief Information Officer, Department of Energy. As a Business and Industry Analyst, you will be responsible for providing acquisition, analytical and program management support for high-priority projects, processes, and initiatives that directly supports both DOE HQ and agency-wide information management and technology solutions.
Learn more about this agency
Duties
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As a Business and Industry Analyst, you will:
  • Develop and manage contract administration strategies, including vendor integration, work orders, performance monitoring, invoice approvals, and serving as a Contracting Officer's Representative (COR) on complex support service contracts.
  • Develop mature acquisition planning artifacts, including acquisition strategies, Independent Government Cost Estimates (IGCE), evaluation plans, source selection strategies, and concepts of operations in direct support of IT requirements.
  • Lead contract formation activities by drafting project plans, reviewing and ranking proposals, constructing source selection plans, and supporting post-award contract conference activities.
  • Plan and execute initiatives for Government-wide category management, strategic sourcing, and enterprise-wide software/IT licensing solutions.
  • Analyze IT management processes, perform gap and cross-cutting policy analysis, and recommend data-driven solutions to optimize department-wide information technology investments.

Requirements
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Conditions of employment
  • You must be a United States Citizen.
  • This employer participates in the e-Verify program.
  • If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
  • If selected, you may be required to complete a one year probationary period.
  • If selected, your appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position is not remote, the selectee will be expected to report to the duty station(s) listed. If selected, military spouses, veteran caregivers, and spouses of foreign service employees may be eligible for applicable workplace flexibilities.
  • Subject to the appropriate background investigation to determine suitability or fitness for federal employment. Continued employment is contingent upon favorable adjudications of periodic reinvestigations, if applicable.
  • Occasional travel may be required.
  • This position is not included in a Bargaining Agreement.
  • COR Level III Required - The selectee will be required to meet specific certification requirements within a reasonable period of time from the date of placement in the position.

Qualifications
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-12 in the Federal service. Specialized experience for this position is defined as meeting 2 of the 3 of the following:
  1. Managing and administering complex service or technology contracts, which includes reviewing and approving vendor deliverables, auditing invoices, monitoring contractor performance against work orders, and serving as a Contracting Officer's Representative (COR), project manager, or formal technical liaison between vendors and procurement officials.
  2. Developing key acquisition planning documentation with minimal supervision, such as acquisition strategies, performance-based statements of work (SOW) or statements of objectives (SOO), independent government cost estimates (IGCE), source selection strategies, or technical evaluation criteria.
  3. Leading or playing a major role in contract formation activities, including drafting project evaluation plans, reviewing and scoring technical proposals, or serving on source selection evaluation boards for large-scale procurement efforts.

Limit your resume to no more than two (2) pages. If more than two pages are submitted, only the first two pages will be reviewed to determine your eligibility and qualifications. Your full resume will be made available to the hiring manager if you are referred.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.
CTAP/ICTAP candidates: To be considered "well qualified" you must (1) meet all of the requirements as described in this section; and 2) be rated "well-qualified", which is defined as having a score of 85 or better.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Education
There are no specific education requirements or substitution of education for experience for this position.
Additional information
  • Shared Certificates: The Department of Energy shares lists of applicants among its internal Departmental Elements and organizations. You may be referred for consideration to other DOE Hiring Managers throughout the Department for more than one position based on this application. By applying to this announcement, you understand your application materials may be shared with multiple Hiring Mangers throughout DOE. If additional positions are filled from this announcement conditions of employment may differ. You will be notified if you are referred for additional positions.
  • New employees to the Department of Energy will be required to successfully pass the E-Verify employment verification check. To learn about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify.
  • Veterans and persons with disabilities are encouraged to apply. For more information, please visit the links at the bottom of this page or visit the FedsHireVets website.
  • If you believe that you are eligible for the Interagency Career Transition Assistance Program (ICTAP), please visit the OPM ICTAP/CTAP website for more information. In order to be considered under the ICTAP program, your application must score within the pre-established "well qualified" category as stated in the Qualifications section.
  • More than one selection may be made from this vacancy announcement.
  • Some positions may require completion of a probationary period of up to 1 (one) year.
  • Many positions require successful completion of a background investigation.
  • Your performance appraisal and incentive awards will be given due consideration in the selection process based on their relation to the duties of the position and the consistency with which they may be considered in evaluating you against other candidates.
  • Hiring incentives may be authorized in accordance with agency policy and if funding is available.
  • Equal employment opportunity policy.
  • Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement.
  • Reasonable Accommodation Policy: https://www.energy.gov/hc/articles/reasonable-accommodation-and-personal-assistance-service-procedures
  • Veterans Information: https://www.energy.gov/careers/veterans-military-spouses
  • Selective Service Registration: http://www.sss.gov/
  • The Fair Chance Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint to the agency within 30 calendar days of the date of alleged noncompliance by completing the Fair Chance Act Intake Form and emailing it to the Administrative Investigations Program at AdministrativeInvestigations@hq.doe.gov.
  • Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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