Vienna, VA · Remote
$20 - $25/hr
Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...
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Vienna, VA · Remote
$20 - $25/hr
Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...
Arlington, VA · On-site +1
From web-based applications to enterprise data warehousing, big data and analytics, and business ... The Help Desk Specialist understands and applies the fundamentals of customer service, incident ...
Arlington, VA · On-site +1
From web-based applications to enterprise data warehousing, big data and analytics, and business ... The Help Desk Specialist understands and applies the fundamentals of customer service, incident ...
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
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Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Quick apply
Bethesda, MD · Remote
$80K - $95K/yr
Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...
Alexandria, VA · On-site +1
Strong experience using help desk ticketing systems and remote support tools * Familiarity with inventory management best practices and tools * Ability to work independently and provide desk-side ...
Alexandria, VA · On-site +1
Strong experience using help desk ticketing systems and remote support tools * Familiarity with inventory management best practices and tools * Ability to work independently and provide desk-side ...
We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
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We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
Silver Spring, MD · On-site +1
$18 - $20/hr
The Opportunity RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement ...
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
Quick apply
We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...
VA · On-site +1
$17 - $21.75/hr
This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Strong analytical and problem-solving skills - Ability to follow processes, procedures, and ...
VA · On-site +1
$17 - $21.75/hr
This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Strong analytical and problem-solving skills - Ability to follow processes, procedures, and ...
We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Help Desk Operations * Travel Authorization Support for travelers, including but not limited to per ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Help Desk Operations * Travel Authorization Support for travelers, including but not limited to per ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Help Desk Operations * Travel Authorization Support for travelers, including but not limited to per ...
This position will begin as fully remote. Candidates must be located within a reasonable commuting ... Help Desk Operations * Travel Authorization Support for travelers, including but not limited to per ...
Bethesda, MD · Remote
$55 - $70/hr
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
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Bethesda, MD · Remote
$55 - $70/hr
Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.
$14.30 - $16.23
3% of jobs
$16.23 - $18.16
8% of jobs
$19.60 is the 25th percentile. Wages below this are outliers.
$18.16 - $20.08
18% of jobs
$20.08 - $22.01
18% of jobs
The median wage is $22.38 / hr.
$22.01 - $23.94
14% of jobs
$25.77 is the 75th percentile. Wages above this are outliers.
$23.94 - $25.87
15% of jobs
$25.87 - $27.80
9% of jobs
$27.80 - $29.73
6% of jobs
$29.73 - $31.65
3% of jobs
$31.65 - $33.58
3% of jobs
$33.58 - $35.51
2% of jobs
$14
$23
$35
| Aspect | Remote Help Desk Analyst | Remote IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, support centers, remote | Technical support, troubleshooting, remote |
| Industry Usage | IT services, tech companies, MSPs | IT services, tech companies, MSPs |
| Common Search Intent | Customer support, troubleshooting | Technical support, system maintenance |
The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.
The most popular types of Help Desk Analyst jobs in Laurel, MD are:
For Remote Help Desk Analyst jobs in Laurel, MD, the most frequently searched job titles are:
The top searched job categories for Remote Help Desk Analyst jobs in Laurel, MD are:
Cities near Laurel, MD with the most Remote Help Desk Analyst job openings:
$20 - $25/hr
Contractor
Medical, Dental, Vision, Life, Retirement
Posted 29 days ago
Job Title: Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid – onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include credit check is required
Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound interactions, and emails • Leverage resources to resolve technical issues timely • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities • Escalate requests outside of your scope when necessary • Attend weekly staff/mentor meetings • Remain cognizant of adherence to help promote business unit success • Adhere to ETS practices, policies, and procedures • Perform other related duties as assigned or appropriate
Requirements • Knowledge and understanding of the information technology field • Basic skill troubleshooting and resolving technical problems • Exposure to enterprise systems and IT terminology • Exposure to solving routine or standard administrative, operational, or system problems and issues • Effective verbal and written communication skills • Ability to leverage finesse/soft skills when interacting with end users • Basic organizational, planning, and time management skills • Ability to handle multiple tasks simultaneously with a high degree of accuracy • Ability to work independently and in a team environment • Desired - 3+ years of Tier 1 support and capabilities or similar • Desired - Call Center or front-line customer support experience • Desired - Knowledge of client operations, policies, and procedures • Desired - Knowledge of ITIL (Information Technology Infrastructure Library) • Desired - Previous customer service in a fast-paced environment • Desired - Familiar with ticketing software (ServiceNow) would be a plus
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1 #LI-CB3 Ref: #851-Rockville-S1
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System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.
Business consulting services and recruiting and staffing services
5,001 - 10,000 Employees
Pittsburgh, PA, US
