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Remote Help Desk Analyst Jobs in Iowa (NOW HIRING)

micro1 AI

Senior Legal Consultant - Remote

Davenport, IA · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... Scope of Work * Conduct comprehensive legal analysis on a variety of US law topics, providing ...

micro1 AI

Senior Legal Consultant - Remote

Des Moines, IA · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... Scope of Work * Conduct comprehensive legal analysis on a variety of US law topics, providing ...

Sazerac Company

Space Planning Analyst

Des Moines, IA · On-site +1

$92K - $138K/yr

Remote (must be based in Dallas, Cincinnati, Des Moines, or Las Vegas) This Space Planning Analyst ... assortment projects that help retailers and customers unlock new growth opportunities ...

Harris

Quality Assurance Analyst

Nevada, IA · On-site +1

$55K - $65K/yr

Ability to manage priorities, meet deadlines, and work independently in a remote team environment ... helpful. Desired Job-Specific Competencies and Skills * Strong curiosity and persistence when ...

Demand.com

Marketing Director (Remote)

Des Moines, IA · Remote

DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... Manage marketing KPIs, analytics, attribution, and budget * Build and grow the marketing team What ...

Deloitte

Epic Research & Genomics Analyst

Des Moines, IA · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Research & Genomics Analyst

Davenport, IA · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote help desk analyst in Iowa is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Iowa? The most popular types of Help Desk Analyst jobs in Iowa are:
What are popular job titles related to Remote Help Desk Analyst jobs in Iowa? For Remote Help Desk Analyst jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Iowa look for? The top searched job categories for Remote Help Desk Analyst jobs in Iowa are:
What cities in Iowa are hiring for Remote Help Desk Analyst jobs? Cities in Iowa with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,063 per year, or $22.6 per hour.

Epic Analyst, Clindoc, FT, Days, - Remote

Prisma Health

Columbia, IA • Remote

Full-time

Re-posted 4 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

381st of 887 rated healthcare providers

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides analysis of workflow, recommend solutions and implements application solutions to meet department needs. Translates department requirements into business functional requirements. Performs a variety of duties related to Epic and other information technology applications as assigned. Responsibilities include assisting with design, development, system configuration, implementation and support of assigned Epic applications for the organization. Responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and implementation of application functionality.

Essential Functions

  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

  • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Investigates end users' preferences while making build decisions and analyses business operations as they relate to build decision. Builds and maintains Epic application content as assigned by department lead/manager. Stays current with new application functionality and enhancements.

  • Follows functional specification documents to create content within the Epic application. Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing. Documents and reports system issues through internal chain of command; communication with vendor where appropriate. Populates databases during the initial system build with assistance from Epic.

  • Collects information regarding potential system enhancements and functionality needs. Prepares details of specifications as needed. Analyzes data conversion needs and ensure that data coming across an interface into an Epic application meets the business need.

  • Develops and documents project team procedures for implementing system changes and other tasks. Establishes change control processes and procedures for the system.

  • Participates in training development and delivery to end users. Works with end users to troubleshoot problems and investigate questions from end users. Works with report writers to ensure that the application has the necessary reports.

  • Prioritizes and implement requested changes to the system and analyze new functionality in releases to determine how it should be used.

  • Maintains regular communication with Epic representatives and work with the Epic representatives and GHS' end user community to ensure the system meets the organization's needs.

  • Provides end user support during implementation; able to serve as an application expert to assist in application roll-out.

  • Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential.

  • Performs other duties as assigned.

Supervisory/Management Responsibility

  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

  • Education - Bachelor's degree in Information services, health administration, business administration, health sciences or related field of study

  • Experience - Two (2) years of Epic or integrated EMR experience

In Lieu Of

  • In lieu of the educational and experience requirements listed above, an Associate degree in Computer Science or related field of study and four (4) years of related Information Technology experience in a Business Computer Science, or health care setting may be considered.

  • In lieu of the educational and experience requirements listed above, a High School Diploma or equivalent and seven (7) years related Information Technology experience in a business, computer science, or health care setting may be considered.

  • In lieu of the educational and experience requirements listed above, one (1) year of Epic build and/or support experience may be considered.

Required Certifications, Registrations, Licenses

  • Epic Module Certification as required by the position

  • CPHIMS preferred

Knowledge, Skills and Abilities

  • Presentation skills

  • Communication skills

  • Interpersonal skills

  • Ability to multi-task

Work Shift

Variable (United States of America)

Location

Corporate - Columbia - Taylor at Marion

Facility

7001 Corporate

Department

70019021 ITS Acute Care Clinical Systems

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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