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Remote Help Desk Analyst Jobs in Illinois (NOW HIRING)

Allied

Data Analyst - Data Ops

Chicago, IL · On-site +1

$50K - $55K/yr

... helping define timelines, coordinating internal resources, participating in project meetings, and ... This is a standard desk role requiring extended sitting and computer work. WORK ENVIROMENT * Remote ...

Allied Benefit Systems

Plan Building Analyst

Chicago, IL · Remote

POSITION SUMMARY The Plan Building Analyst analyzes plan documents to accurately build and maintain ... This is a standard desk job requiring extended sitting and computer work. WORK ENVIRONMENT * Remote ...

Allied

Plan Building Analyst

Chicago, IL · On-site +1

$48K - $50K/yr

POSITION SUMMARY The Plan Building Analyst analyzes plan documents to accurately build and maintain ... This is a standard desk job requiring extended sitting and computer work. WORK ENVIRONMENT * Remote ...

Allied

Business Applications Analyst

Chicago, IL · On-site +1

$75K - $80K/yr

POSITION SUMMARY The Business Applications Analyst is responsible for the administration ... This is a standard desk role requiring extended sitting and computer work WORK ENVIRONMENT * Remote ...

Harris

(Remote) Support Analyst

Tennessee, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Virginia, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Virginia, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Virginia, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Tennessee, IL · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Initio Capital

Revenue Analytics Analyst

Chicago, IL · Remote

THE ROLE As a Revenue Analytics Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote help desk analyst in Illinois is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Illinois?

The most popular types of Help Desk Analyst jobs in Illinois are:

What are popular job titles related to Remote Help Desk Analyst jobs in Illinois?

For Remote Help Desk Analyst jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Illinois look for?

The top searched job categories for Remote Help Desk Analyst jobs in Illinois are:

What cities in Illinois are hiring for Remote Help Desk Analyst jobs?

Cities in Illinois with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

iSeries Developer

Chicago, IL • On-site, Remote

Warrior Insurance Network
See more jobs at Warrior Insurance Networkexternal

$90K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Job description

We are seeking the ideal candidate for our iSeries Developer opening for our growing insurance company.

This position will perform development, analysis, and maintenance activities on several key corporate applications. The ideal candidate will be an experienced RPG developer to help evolve and upgrade critical applications on our iSeries (AS/400) platform. This is a great opportunity for someone who enjoys working with stable systems while driving modernization initiatives with SQL, API and web service integrations, Visual Studio Code, and AI assisted development.

This candidate must be motivated and a self-starter who is able to work independently as well as within a team.


DUTIES & RESPONSIBILITIES:

  • Enhance and support core business applications in RPG IV/ILE and Free form
  • Collaborate with cross-functional teams to gather and analyze requirements, creating functional specifications for applications
  • Conduct code reviews, perform unit testing, and coordinate with IT team members on development and QA tasks
  • Create technical design documentation for assigned projects
  • Implement and maintain development standards and deployment processes and procedures
  • Contribute to modernization efforts using SQL, APIs/web services, and AI (i.e., ChatGPT, Claude)
  • Assist with IT Help Desk tickets for production issues with business users and IT team as needed for timely resolution
  • Troubleshoot and resolve issues in existing applications to ensure optimal performance and reliability

QUALIFICATIONS REQUIRED:

  • Proven experience in full lifecycle delivery of complex systems, including requirements gathering, design, build, test, and deployment
  • Strong knowledge of relevant development environments, protocols, and programming languages associated with the iSeries, including RPG IV/ILE and RPG Free, SQL including imbedded SQL in RPG, CL
  • Experience with Visual Studio Code with IBM i related extensions a plus.
  • Understanding of Property and Casualty (P&C) insurance principles and practices
  • Bachelor's degree in computer science or a related field preferred
  • Excellent problem-solving skills and attention to detail
  • Ability to work collaboratively in a team environment and communicate effectively with stakeholders and IT team

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $90,000/year-$120,000/year*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.

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