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Remote Healthcare Operations Manager Jobs in Minnesota

Harris

Remote Join our mission to help transform healthcare delivery from reactive, episodic care to ... High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac ...

Danaher

Pricing Manager - Remote

Minneapolis, MN · On-site +1

Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a ... This role serves as a critical partner to Sales, Finance, Legal, and Operations by ensuring ...

Essentia Health

Billing Representative - Remote

Brainerd, MN · On-site +1

$17.63 - $26.45/hr

... health insurance claims and making recommendations regarding billing and system operations to ... This position works closely with insurance companies, credentialing, access and managed care and ...

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Remote Healthcare Operations Manager information

What is a remote healthcare operations manager?

A Remote Healthcare Operations Manager oversees the administrative and operational aspects of healthcare organizations, such as clinics or hospitals, while working remotely. Their responsibilities typically include managing staff, ensuring compliance with healthcare regulations, optimizing workflow processes, and coordinating between departments to improve patient care. By leveraging digital tools and communication platforms, they ensure that healthcare services run smoothly even when not physically present on site. This role is essential in adapting healthcare delivery models to the increasing demand for remote and hybrid work environments.

How does a remote healthcare operations manager coordinate with onsite teams and ensure smooth workflow?

Remote Healthcare Operations Managers typically leverage digital collaboration tools, regular virtual meetings, and clear communication protocols to stay aligned with onsite teams. They often establish structured check-ins, set measurable goals, and use dashboards or project management platforms to monitor progress and address issues promptly. Building strong working relationships remotely requires proactive communication and fostering a culture of trust, which helps ensure workflows remain efficient despite physical distance. Being adaptable and responsive to the unique needs of both remote and onsite staff is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote healthcare operations manager?

To thrive as a Remote Healthcare Operations Manager, you need expertise in healthcare administration, process optimization, and a bachelor's or master's degree in health administration or a related field. Familiarity with healthcare management software, data analytics tools, and compliance systems like HIPAA is typically required. Strong leadership, problem-solving, and communication skills are crucial for managing remote teams and ensuring smooth operations. These skills and qualifications are vital to maintain regulatory compliance, improve efficiency, and deliver quality patient care in a remote environment.

What is the difference between Remote Healthcare Operations Manager vs Remote Healthcare Coordinator?

AspectRemote Healthcare Operations ManagerRemote Healthcare Coordinator
CredentialsBachelor's degree in healthcare administration, management, or related field; certifications like CHCO or PMP often preferredHigh school diploma or associate degree; healthcare-related certifications beneficial but not mandatory
Work EnvironmentOversees multiple departments, manages staff, and develops policies remotely within healthcare organizationsCoordinates patient care, schedules, and communication between providers and patients remotely
Employer & Industry UsageHospitals, clinics, healthcare networks, and telehealth companiesClinics, hospitals, telehealth services, and healthcare providers

The Remote Healthcare Operations Manager focuses on overseeing healthcare operations, managing staff, and ensuring compliance remotely. In contrast, the Remote Healthcare Coordinator handles patient interactions, scheduling, and communication tasks. Both roles are essential in healthcare settings but differ in scope and responsibilities.

What are popular job titles related to Remote Healthcare Operations Manager jobs in Minnesota? For Remote Healthcare Operations Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Operations Manager jobs in Minnesota look for? The top searched job categories for Remote Healthcare Operations Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Healthcare Operations Manager jobs? Cities in Minnesota with the most Remote Healthcare Operations Manager job openings:
Remote Healthcare Operations Manager jobs near you
Infographic showing various Remote Healthcare Operations Manager job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Connection Advisor Associate (Call Center/Healthcare Scheduler), Remote

Hennepin Healthcare

Minneapolis, MN • On-site, Remote

Full-time

Posted 20 days ago

Hennepin Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.
Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.
JOB DETAILS
Department: Connection Center
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: Remote*
*Applicants will need to be within 100-mile radius of our downtown campus.
The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment.
We are currently seeking a Connection Advisor Associate, Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.
Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.
Purpose of this position: Under general supervision, the Connection Advisor Associate serves as the first point of contact for incoming calls to the Connection Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using call center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.
RESPONSIBILITIES:
  • Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
  • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures
  • Obtains and accurately captures demographic and emergency contact information and patient's health insurance information provided by the patient or caller
  • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
  • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate team members
  • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
  • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
  • Completes all work assignments within the time allowed
  • Requests and processes payments for co-pays, pre-pays, and outstanding balances
  • Meets all key performance and call quality standards
  • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
  • Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS:
Minimum Qualifications:
  • High School Diploma
  • One year data look-up/data entry experience
  • Two years' experience in customer service involving complex analytical problem-solving skills
  • One year's experience in a call center with an emphasis in customer service/medical industry
  • One year of remote work experience
  • Bilingual Spanish

-OR-
  • An approved equivalent combination of education and experience

Preferred Qualifications:
  • One year of post-secondary education
  • Healthcare Call Center experience
  • Patient registration experience

Knowledge/ Skills/ Abilities:
  • Excellent organizational, analytical, critical thinking, and written and verbal communication skills
  • Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a team environment as well as independently
  • Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
  • Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones
  • Basic knowledge of medical terminology and health insurance
  • Ability to work in a fast-paced, highly structured, and continually changing environment
  • High level of attention to detail
  • Active listening skills
  • Ability to work independently and remotely
  • Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.
Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

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