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Remote Healthcare Insurance Customer Service Jobs in Spring, TX

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

In Office position is preferable but we are able to remote across the country. Responsibilities ... Active Life & Health Insurance License. * Previous Allstate Agency experience. * Experience with ...

ALLSTATE Insurance Agency

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Insurance Customer Service Representative

Houston, TX · Remote

$75K - $135K/yr

In Office position is preferable but we are able to remote across the country. Responsibilities ... Active Life & Health Insurance License. * Previous Allstate Agency experience. * Experience with ...

MyCareers by LeoForce

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Licensed Healthcare Insurance Agent - Remote

Houston, TX · Remote

$26/hr

TTEC Licensed Healthcare Insurance Agent - Remote Pay Rate: $21/hour and top performers $26/hour We ... Strong customer service orientation (empathy, compassion and listening skills) * High school ...

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Remote Healthcare Insurance Customer Service information

See Spring, TX salary details

$23.1K

$43.1K

$65K

How much do remote healthcare insurance customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote healthcare insurance customer service in Spring, TX is $43,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $48,900.00 per year, depending on experience, location, and employer.

What does a remote healthcare insurance customer service representative do?

Remote healthcare insurance customer service representatives assist customers with inquiries related to their health insurance plans. They handle questions about coverage, benefits, claims, billing, and policy details, usually over the phone, email, or chat. These representatives also help resolve issues, provide information about plan options, and guide customers through the claims process, all while working from a remote location. Good communication skills, patience, and a thorough understanding of healthcare insurance policies are essential for this role.

What are the most common challenges faced in a remote healthcare insurance customer service role, and how can I overcome them?

One of the main challenges in a remote healthcare insurance customer service role is effectively communicating complex policy details and resolving concerns without face-to-face interaction. Navigating multiple systems while maintaining compliance with privacy regulations, such as HIPAA, can also be demanding. Successful agents rely on strong organizational and time-management skills, and they proactively seek clarification from supervisors or team leads when needed. Engaging in regular team check-ins and ongoing training helps you stay updated on policy changes and best practices, ensuring you provide accurate and empathetic support to members.

What are the key skills and qualifications needed to thrive as a remote healthcare insurance customer service representative?

To excel as a Remote Healthcare Insurance Customer Service Representative, you need strong knowledge of healthcare insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent experience. Familiarity with CRM systems, call center software, and healthcare claims processing platforms is typically required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing customer inquiries and resolving complex issues. These abilities ensure accurate information delivery, high customer satisfaction, and efficient support in a remote work environment.
What are popular job titles related to Remote Healthcare Insurance Customer Service jobs in Spring, TX? For Remote Healthcare Insurance Customer Service jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Insurance Customer Service jobs in Spring, TX look for? The top searched job categories for Remote Healthcare Insurance Customer Service jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote Healthcare Insurance Customer Service jobs? Cities near Spring, TX with the most Remote Healthcare Insurance Customer Service job openings:
Remote Healthcare Insurance Customer Service jobs near you

Remote Healthcare Customer Service Representative

Alorica

Humble, TX • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description


Customer Service Representative
Location: "United States"
Employment Type: "Full-time"
Supporting: "Healthcare"
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • Healthcare experience is required
  • At least 6 months of customer service experience in a call center environment is preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 + months
  • Must have relevant industry/program experience

Location Note: We are currently hiring for this position remotely.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Company provided equipment
  • Remote onboarding and virtual training experience
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Virtual employee engagement activities and team events
  • Employee referral bonus program
  • Employee discount program
  • Recognition and rewards programs
  • Remote mentorship and coaching opportunities
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs

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