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Remote Healthcare Customer Service Representative Jobs in Bothell, WA

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Remote Healthcare Customer Service Representative information

See Bothell, WA salary details

$11

$21

$30

How much do remote healthcare customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote healthcare customer service representative in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What does a remote healthcare customer service representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by remote healthcare customer service representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Bothell, WA? For Remote Healthcare Customer Service Representative jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Bothell, WA look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Bothell, WA with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,707 per year, or $21 per hour.

Field Service Engineer (FIELD REMOTE, Seattle, WA)

PerkinElmer

Seattle, WA • On-site, Remote

Full-time

Re-posted 10 days ago

PerkinElmer rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Field Service Engineer (FIELD REMOTE, Seattle, WA)
Location(s)
US Remote - WA
Job Description
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Location: Remote Field role servicing customers located in Seattle, WA and surrounding areas.
Job Responsibilities:
  • Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators.
  • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
  • Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
  • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
  • Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process.
  • Attend higher level certification through participation in company sponsored training & development offerings
  • Complete all administrative tasks, including but not limited to time reporting and assigned training.
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Critical Skills:
  • Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
  • Technical critical thinking skills and attention to detail.
  • Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
  • Aptitude for technical and practical matters.
  • MS Office skills: Outlook, PowerPoint, Word.
  • Excellent team player with a customer satisfaction focus.
  • Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.

Basic Qualification:
  • BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
  • Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
  • High School Diploma plus 7+ years direct experience with repair of laboratory equipment

Preferred Qualifications:
  • Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
  • Vendor issued certification on relevant laboratory equipment
  • Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
  • Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
  • Valid driver's license and safe motor vehicle operation.

Working Environment:
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time.
  • The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
  • Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full-time position is $ 65,000.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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