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Remote Health Insurance Customer Service Jobs in Wisconsin

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

Globe Life American Income Division

$15.50 - $21/hr

Provide Customer Service: Support policyholders with inquiries, policy updates, and claims ... Health Insurance Reimbursement * Life Insurance * Flexible Schedule & Retirement Plan * Lifetime ...

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

After training, we offer paid personal time off, paid sick time, health/vision/dental benefits ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

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All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Wisconsin

Remote Health Insurance Customer Service information

What are the key skills and qualifications needed to thrive in the Remote Health Insurance Customer Service position, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What is a Remote Health Insurance Customer Service job?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are typical daily responsibilities for someone in a Remote Health Insurance Customer Service role?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Wisconsin? For Remote Health Insurance Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Health Insurance Customer Service jobs in Wisconsin look for? The top searched job categories for Remote Health Insurance Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Health Insurance Customer Service jobs? Cities in Wisconsin with the most Remote Health Insurance Customer Service job openings:
Remote Health Insurance Customer Service jobs near you
Insurance Customer Service Representative

Insurance Customer Service Representative

Rural Mutual Insurance

Madison, WI • On-site, Remote

$55K/yr

Full-time

Posted 16 days ago

Job description

Rural Mutual Insurance, one of the top 50 property and casualty companies in the nation, has been protecting what we value in Wisconsin for over 90 years and proudly continues that mission today. We seek an enthusiastic Customer Service Representative to provide exceptional customer service to our policyholders. You’ll be responsible for processing insurance policy transactions and service requests with accuracy and timeliness. You will get to interact with our underwriting team, Rural agents and assistants, and customers throughout the state, answering policy related inquires in a professional manner. If you have an eye for detail and enjoy problem-solving with people in a fast-paced work environment, we want to hear from you!


This is a hybrid role with the potential to go remote after a successful training period. 


At Rural Mutual Insurance, we offer a supportive work environment, career growth opportunities, and a comprehensive compensation package that includes health, dental, and vision insurance, a matching 401(k), and generous time off. We’ve earned consistent recognition as a Madison Magazine Best Places to Work and an A+ AM Best financial strength rating. If you're ready to be part of a team that values your expertise and encourages your professional growth, apply today!

Compensation:

$50,000 - $55,000 yearly


Responsibilities:
  • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
  • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
  • Work with the underwriting staff to resolve coverage questions.
  • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
  • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.
  • Contributes to team effort by accomplishing related tasks as needed.

Qualifications:
  • Two years or more of office experience; property and casualty insurance experience highly preferred.
  • Proficient PC skills, including accurate and speedy keyboarding.
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents.
  • Effective written and verbal communication skills, including excellent telephone skills.
  • Ability to keep information confidential.
  • A team player with proven customer service experience.
  • Problem-solving skills.
  • Participation in industry-related programs such as IIA, CISR, CIC, etc., is preferred.
  • Bilingual abilities (Spanish, Hmong, etc.) are a plus.
  • Candidate must live and work in Wisconsin.
  • Eligible to work in the United States without sponsorship.

About Company

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.