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Remote Health Insurance Customer Service Jobs in Maryland

Sagility LLC

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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Remote Health Insurance Customer Service information

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Maryland?

For Remote Health Insurance Customer Service jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Maryland look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Maryland are:

What cities in Maryland are hiring for Remote Health Insurance Customer Service jobs?

Cities in Maryland with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Remote Licensed Insurance Customer Retention

Baltimore, MD • Remote

Wayne Shoemaker - State Farm Agency
See more jobs at Wayne Shoemaker - State Farm Agencyexternal

$39K - $54K/yr

Full-time, Contractor

Medical, Life, Retirement, PTO

Posted yesterday

New

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a remote Licensed Insurance Professional. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.


This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.


This remote position is only available to candidates who meet the following criteria:

  1. Must have at least one year State Farm experience (required)
  2. Must have an active Property and Casualty license


Responsibilities include but not limited to:

  • Primary focus: customer service, retention, account reviews, relationship building, and identifying appropriate sales/cross-sell opportunities.
  • Expected to contribute to overall Agency goals and growth.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • Base Salary plus Commission and Bonus
  • Employer Contribution to Employee Health Plan
  • Paid Time Off
  • 401k with Match

Requirements:

  • Must have recent State Farm experience (required)
  • Property & Casualty license (required)
  • Life & Health license (must be able to obtain within 60 days)
  • Minimum of three years of professional work experience required.
  • Strong organization, accuracy, follow-through, problem-solving, and customer-service skills.
  • Must complete CareerPlug MV and SL assessments.
  • Bilingual English/Spanish (preferred)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Self-motivated
  • Detail oriented
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.