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Remote Health Insurance Customer Service Jobs in Georgia

Oscar Health

Analyst, Regulatory Affairs

Atlanta, GA · Remote

$28.30 - $37.15/hr

This is a remote position, open to candidates who reside in: Atlanta, GA. You will be fully remote ... in health insurance customer service, claims, appeals, or Regulatory team * Strong attention to ...

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All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Georgia

Remote Health Insurance Customer Service information

See Georgia salary details

$22K

$40.9K

$61.6K

How much do remote health insurance customer service jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote health insurance customer service in Georgia is $40,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,800.00 and $46,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Health Insurance Customer Service position, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What is a Remote Health Insurance Customer Service job?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are typical daily responsibilities for someone in a Remote Health Insurance Customer Service role?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Georgia? For Remote Health Insurance Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Health Insurance Customer Service jobs in Georgia look for? The top searched job categories for Remote Health Insurance Customer Service jobs in Georgia are:
What cities in Georgia are hiring for Remote Health Insurance Customer Service jobs? Cities in Georgia with the most Remote Health Insurance Customer Service job openings:
Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Georgia as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,876 per year, or $19.7 per hour.

Insurance Customer Service Representative

First Acceptance Corporation

Lawrenceville, GA • On-site, Remote

$34K - $47K/yr

Full-time

Posted 24 days ago

Job description

Summary
Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction.
Office Hours: Monday - Friday 6 am - 8 pm Saturday 8 am - 5 pm
Responsibilities
  • Answer high call volume and respond to requests promptly. Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. Research billing issues with a working knowledge of primary billing ledgers.
  • Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. Process credit card and check payments.
  • Provide product/service information and offer add-on products.
  • Articulate information or direction to a customer's level of understanding. De-escalate complaints or concerns.
  • Follow-up on inquiries not immediately resolved. Show empathy while providing one-call resolution. Maintain expected performance levels and meet or exceed KPIs. ]
  • Complete other duties as assigned Licensing Requirements Must be able to secure and maintain, at a minimum, a Property and Casualty Insurance License.
  • You must also remain eligible for an insurance license in your state of employment for the duration of your job with First Acceptance Insurance.

Courses to obtain licensure, certification, designations, or prepare for testing, as well as the test itself, will be paid for by the Company on your behalf. Although the cost of the training materials, fees and/or testing for licensing and certifications are covered by First Acceptance, the amount will be considered as a loan to you.
This loan will be forgiven after a year of service has passed since the training event. First Acceptance shall be authorized to pursue appropriate collections efforts as deemed necessary (not applicable in CA and IL).
You must make adequate progress during your pre-licensing course and pass your state exam. Progress will be measured through pre-tests and training observations. Your employment is contingent upon adhering to the established pre-licensing course timeline. Because your role requires a license to discuss and endorse an insurance policy, failure to make adequate progress in pre-licensing training or becoming a licensed agent could result in termination of employment. You will be expected to protect proprietary information belonging to the Company. Any established intellectual property that you may develop during your employment with the Company will remain the property of the Company.
Qualifications
  • High school diploma or equivalent. Proficient reading, writing, and math skills.
  • Bilingual (English/Spanish) preferred. Must be able to work flexible schedules.
  • Minimum one year of Call Center experience or two years in Customer Service.
  • Computer literate with the ability to learn customer service software applications.
  • Candidate bilingual in both English and Spanish strongly preferred.
  • Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately.
  • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call.
  • Exhibit excellent oral and written communication skills concisely. Demonstrate organizational and prioritizing discipline.
  • Adapt and adhere to policies and procedures.
  • Present attributes of a team player committed to growth and development.
  • Basic level Microsoft Office and Outlook.
  • Data Entry and proficient keyboard skills.

Telecommuting Requirements
  • The candidate must have an area of his/her residence that can be established as a remote workspace that will be safe, private, and otherwise conducive to successfully performing the positions job functions.
  • The candidate must have or be able to arrange, before his/her start date, dependent and adult care during working hours.
  • The Candidate must have or obtain access to high-speed internet with a direct wired LAN connection prior to his/her start date.
  • Dial-up internet, Wi-Fi, and hotspot access are not permitted.
  • Candidate must have or be able to obtain before his/her start date equipment or accessories that he/she believes are necessary to perform the job functions of this position successfully

PHYSICAL DEMANDS:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must often lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other skills include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Frequently, the employee communicates and interacts with others while working. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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