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Remote Human Resources Customer Service Representative | HR CSR

Location: Remote, Nashville, TN Area
Work From Home Opportunity (All Equipment Provided)
Pay: $17 per hour

We are seeking customer-focused HR Customer Service Representatives to assist employees and former employees with HR and benefits inquiries.

Location Requirement

This is a 100% remote position; however, candidates must live within 25 miles or approximately a 45-minute commute of Nashville, Tennessee.

What You’ll Do

• Answer inbound HR and benefits calls.
• Provide accurate information and resolve inquiries professionally.
• Document customer interactions.
• Research and follow up on unresolved issues.
• Explain HR policies, procedures, and benefits.
• Maintain confidentiality.
• Navigate multiple computer applications.
• Meet quality, productivity, and attendance expectations.

Training & Schedule

Paid Training: Monday through Friday, 8:30 AM to 5:30 PM EST

Candidates must be available for any shift Monday through Friday between 8:00 AM and 6:00 PM EST. Perfect attendance during training is required.

Qualifications

• High school diploma or GED
• At least 18 years old
• Six months of recent call center or employee benefits experience
• Strong communication, customer service, and computer skills
• Ability to multitask in a fast-paced environment
• Quiet and secure home workspace

Remote Work Requirements

A reliable wired high-speed internet connection is required. Wi-Fi, mobile hotspots, and 5G internet are not permitted. Will be required to submit screenshot of speed test Internet Speed Test | Check Broadband Speed | Google Fiber

Minimum Internet Requirements:

Required Internet Speed Test: Internet Speed Test | Check Broadband Speed | Google Fiber

Complete the GFiber Internet Speed Test on a laptop using a wired Ethernet connection. https://fiber.google.com/speedtest/ 

• Download: 25 Mbps or higher
• Upload: 10 Mbps or higher
• Ping: 175 ms or lower

Company Equipment Provided

• Laptop and monitor
• Keyboard and mouse
• Headset and required cables

Why Join Our Team?

• 100% remote position
• Company-provided equipment
• Paid training
• Monday through Friday schedule
• Weekends off
• Career growth opportunities

Applicants must meet all location, home-office, internet, Work From Home audit, and background-check requirements.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.