Concord, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
Concord, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
Portsmouth, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
Portsmouth, NH · Remote
$18.50/hr
Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: Make every ...
$9.29 - $14.40
13% of jobs
$15.41 is the 25th percentile. Wages below this are outliers.
$14.40 - $19.51
61% of jobs
$20.05 is the 75th percentile. Wages above this are outliers.
$19.51 - $24.62
8% of jobs
$24.62 - $29.73
3% of jobs
$29.73 - $34.83
5% of jobs
$34.83 - $39.94
4% of jobs
$39.94 - $45.05
1% of jobs
$45.05 - $50.16
1% of jobs
$50.16 - $55.27
1% of jobs
$55.27 - $60.38
1% of jobs
$60.38 - $65.49
1% of jobs
$9
$24
$65
To thrive in a Remote Gig, strong self-motivation, excellent time management, and the ability to work independently are essential, while specific qualifications depend on the nature of each project (such as writing, design, programming, or customer service). Familiarity with collaboration tools like Slack, Zoom, and project management software such as Trello or Asana is often beneficial, and certain gigs may require certifications or proficiency in relevant platforms or software. Adaptability, clear communication, and proactive problem-solving are key soft skills that set top remote gig workers apart. These skills ensure productivity, professional reliability, and smooth collaboration in a flexible and often fast-paced remote work environment.
In a remote gig role, you can typically expect to work independently from your chosen location, often with flexible hours depending on project deadlines and client expectations. Communication and collaboration usually occur via digital tools such as email, chat platforms, or project management systems, rather than face-to-face or in-person meetings. Depending on the nature of the gig, you may work with a variety of clients or as part of a virtual team, and regular check-ins or updates are common to ensure alignment. This setup allows for a high degree of autonomy but also requires you to be proactive and responsive to maintain clear communication and deliver quality results.
A Remote Gig job is a short-term, freelance, or contract-based job that can be completed from anywhere with an internet connection. These gigs are typically project-based and may range from writing and graphic design to programming and customer support. Remote gig workers are usually independent contractors who have flexibility in choosing their projects and schedules.
$18.50/hr
Full-time
Re-posted 20 days ago
JOB TITLE: Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)
DEPARTMENT: Operations
REPORTS TO: Supervisor
FLSA STATUS: Non-Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worth of Trust from all Stakeholders
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER
Sourced by ZipRecruiter
Strategic planning consulting services
201 - 500 Employees
Brunswick, ME, US
2013